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"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"

"Room was dirty and staff walked in without knocking."

"Amazing! The pictures did not do it justice. Beautiful home and property!"

"Beautiful home. Perfect for our group, but missing some basic amenities that were not restocked - toilet paper, paper towels, soap dispensers not filled, only a few coffee pods for Nespresso, shampoo in shower dispensers empty & not enough towels for the # of days we were there. There was also a plumbing issue with two of the toilets. While the host did send a plumber out, we had to follow up a second time after the first visit did not suffice & she was slow to respond. "

"Rooms and hotel were exceptionally clean. Breakfast was made fresh daily by a chef. Property was super close to town. Staff are VERY friendly. Would definitely recommend this property. Bonuses: fresh cookies daily, happy hour, fireplace in the room, excellent shampoo/body wash/hand soap/lotion Minuses: slow draining sinks, ground floor rooms are a little noisy, ice machine is upstairs and outside."

"The hotel and its garden landscaping are beautiful. It’s an heavenly oasis. Staff is very welcoming. Highly recommend. "

"The property is a great location and the staff were super nice and helpful at all times. The rooms were very big and quite clean. We would certainly stay there again!!"

"Great location on Sonoma Square. Comfortable bed and room."

"Perfect spot to celebrate a weekend in Sonoma "