Souldern Holidays

We stayed at this hotel for three days and never once our room was taken care of. No one picked up the garbage from the bathroom, no one refilled the amenities such as toilet paper, hand soap, shampoo or body wash. They only threw some towels on the bed. The staff at the reception area or front desk was amazing though. And the security guy at the entrance was very attentive and gentle.

Exceptional stay! The staff were incredibly friendly and attentive, the rooms spotless and comfortable, and the amenities top-notch. Perfect location and a truly relaxing experience. Highly recommend

The service provided at this hotel was disappointing. The staff never picks up the phone and no one is at the front desk at night to provide assistance.

Very pleasant hotel. Staff very professional, helpful and courteous. Restaurant pretty good too.

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!