Lubbock Hotel Guide - South Plains Mall hotels in Lubbock, United States of America.

"The noise from the freeway is very loud. The bathroom door hits the bathroom counter and it's very akward."

"No internet access during our stay, making it difficult for us to perform some administrative tasks. Room was nice. Building was clean. "

"This property is very dirty and in need of basic maintenance/updating. The couches in the lobby are worn and guests sink all the way down as soon as you sit down. Edges around beds still had debris as if they had not been cleaned in some time. There are rust stains and mildew in the guest bathrooms. Gum was stuck in the carpets in hallways and guest rooms. Tile floors in common areas, elevators and guest rooms still had visible dirt all around the edges from improper cleaning. Rug at the main entrance was worn, frayed and dirty. The owners of this property have patched carpet in the hallways. Hallways are hot because they are too cheap to run the AC. Staff member, Pamela, was extremely rude to my elderly mother and she insisted that my mother provide a credit card for incidentals after I had already provided one at check in. Pamela was also rude to another gentleman who was trying to check in 4 rooms his wife had reserved. Beds were not comfortable at all and the towels were cheap, dingy & rough to the touch. They were aware of an issue with the safety latch in one of the rooms I was assigned but still kept it in circulation ( along with others according to the elderly clerk who had to come with me to my room to let me in). There are no grab bars in the shower for safety. The only good thing here was breakfast. DO NOT WASTE YOUR MONEY HERE!!"

"Was very accommodating during my stay"

"Breakfast and staff were awesome. It was the condition of the place. It's old and worn. Needs new furniture and the like. "

"Breakfast was great. Rooms were clean but there were 20 kids in the pool unattended and staff was unresponsive to the complaint so we weren’t able to enjoy the pool. "

"Parking was great the room was clean and amazing the staff was very polite. We did not get to try the hot tub "

"Enjoyed staying at this property. House was clean, conveniently located, comfy beds, had everything you’d need!"

"This property is very outdated and we were disappointed by overall cleanliness of hallways, elevators, and shared spaces. Our patio was covered in bird poop and unusable. The room is very outdated. Not typical of best westerns we have stayed at in the past. "