Lubbock Hotel Guide - West End Center hotels in Lubbock, United States of America.

"Clean room"

"The food at the bar was great and the bar tender let us watch the msrch madness game we were interested in. Breaking looked good but we only got coffee"

"No internet access during our stay, making it difficult for us to perform some administrative tasks. Room was nice. Building was clean. "

"easy and close to what I needed the room for"

"This property is very dirty and in need of basic maintenance/updating. The couches in the lobby are worn and guests sink all the way down as soon as you sit down. Edges around beds still had debris as if they had not been cleaned in some time. There are rust stains and mildew in the guest bathrooms. Gum was stuck in the carpets in hallways and guest rooms. Tile floors in common areas, elevators and guest rooms still had visible dirt all around the edges from improper cleaning. Rug at the main entrance was worn, frayed and dirty. The owners of this property have patched carpet in the hallways. Hallways are hot because they are too cheap to run the AC. Staff member, Pamela, was extremely rude to my elderly mother and she insisted that my mother provide a credit card for incidentals after I had already provided one at check in. Pamela was also rude to another gentleman who was trying to check in 4 rooms his wife had reserved. Beds were not comfortable at all and the towels were cheap, dingy & rough to the touch. They were aware of an issue with the safety latch in one of the rooms I was assigned but still kept it in circulation ( along with others according to the elderly clerk who had to come with me to my room to let me in). There are no grab bars in the shower for safety. The only good thing here was breakfast. DO NOT WASTE YOUR MONEY HERE!!"

"Was very accommodating during my stay"

"The hotel was dated and not in a good way. None of the ice machines worked. The pool was closed based on online reviews it been closed for several months. This hotel needs to be renovated and better maintained. "

"Stay was great"

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t bring any sort of bugs home. "