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"The hotel was absolutely amazing in all its area and the staff were very helpful and nothing was too much trouble. Thank you so much for making my stay so enjoyable, hopefully we’ll be back soon."

"Booked this for my son after a concert in the castle. He checked in with no issues, loved his room."

"Excellent value for a great room 216 it had all you could ask for 2 seater settee footstool and a desk and chair and best of all blackout blinds "

"Loved our stay here. Really great location for attending an event at principality stadium. Also great location for shopping and restaurants. Noticed the bar opposite was a bit noisy into the night. Bit confusing getting to the car park but after ringing the hotel and getting pre recorded instructions and postcode we found it no problem. Staff were very helpful and happy. Not sure if there are stairs to lobby as we only found the emergency exit ones but waiting for lift can take a while. Overall lovely stay and will be back if attending another show or staying for shopping! "

"Receptionists and Nausheen at breakfast was amazing. Staff cannot do enough for you. Very kind and quick to act when needed. "

"Superb hotel that I always try to use. Can be pricey when there is something on in the city but you can also get some bargains. Recommended "

"Convenient for train station and town, perfect location. Good price, very friendly polite staff throughout. "

"Good"

"Huge hotel with lots of different bars, restaurants and facilities. Can seem a bit impersonal and no cosy areas. Outside areas are lovely. Our signature room in floor 6 was very comfortable. No furniture in the balcony was disappointing. The business lounge was nice but only coffee and 1 glass of prosecco was free. Disappointed there was no food in the evening. At breakfast just coffee and croissants. Parking garage was convenient with lift to lobby but £20 per day was steep."