Southern Vietnam Hotel Guide - Family Friendly Hotels in Southern Vietnam, Vietnam

"The Reverie looks great initially but on closer inspection is a bit tired. The pool area is showing signs of wear and tear and should really be refurbished. The hotel policy on room access is an excellent example of how to alienate your guests. We arrived on a flight from London and had booked one of the hotel cars to meet us. This got us to the hotel at 7.15am. We were told that check-in was at 2pm but that our room was available if we wanted to pay. The cost was half the nightly rate, and we could access the room from 9am or a full night’s rate if we wanted immediate access. Or we would have access to the room from 12.30 for free. I offered to pay the half nightly rate with immediate access but was told that was not possible and it was hotel policy. I totally appreciate that if you want to guarantee access to your room for an early arrival you need to book and pay for the preceding night. However, being told at check-in that the room is empty and therefore available but only for a significant fee is a poor business policy and suggests a money grabbing approach. I have never experienced this kind of policy before at other hotels in similar circumstances. If the room is available access has been granted. If it is occupied, no problem. "

"Spa looks great but I didn’t try so I don’t know yet. "

"After arriving after 22 of travel and being a platinum Expedia member the lady takes my payment and then says oh you only booked for one person so now you must pay 500,000 dong each day more. It was a total oversight when I booked but seriously my membership should be giving me an upgrade to a suite. They had space as I checked before but she wouldn’t upgrade me. I was given 202,000 food and drink card like many others get. That amounts to very little and they would even accept it in the lounge because it was happy hour. I disappointed. Expedia I have been loyal to you for many many years and I never get the upgrades. I would prefer to hear back from you to sort this out. You also make it very difficult to connect by chat as you disable the text feature and you don’t have what’s app. "

"Meet my expectations "

"Customer service desk"

"Staff courteous, room clean, gym in poor state "

"Zero service, bad food, tired rooms. Looks like hotel is catering to mass tourism package tours from Russia and China and makes no effort to provide any service or train personnel. English is almost non existent, except front desk. Staff untrained, unmotivated and try avoid contacts with guests. Ordering wine at dinner requires significant effort. Several calls to pick up laundry, and a few more to get it back. Limited alacarte menu. The buffet dinner was pretty bad both times we went there. On a positive side - great swimming pool and spa / gym facilities, but that’s it. Did I mention that during 7 days we were able to get beach lounger only once as most are occupied after 9am? Making people sign every bill twice is just another example of poor beaurocratic policies - mind you, they take your photo on check in for breakfast / dinner buffet, but for everything else you must sign twice and they often insist on closing the bill right away - the management clearly do not trust personnel to keep track of people eating / drinking to have single check in the end of the meal."

"Great"

"Great"