Southfield 2024 Holidays

Shuttle does not run until 6 AM Should run a lot sooner planes leave before 6 Or this should be more apparent on Expedia

I like the hotel pretty clean although housekeeping needs to do better job vacuuming. Also for what you get in the continental breakfast it should be free, not$10 and then if you want extras charge.

This is a beautiful hotel. The room is spacious and the staff is very friendly. Please note that there’s no lot and you need to pay for parking. That’s a huge inconvenience.

Comfy beds, quiet (wall weren’t thin)

The front desk staff was interesting. A woman working the front desk was unprofessional. She was snappy with her co worker and I heard her say multiple times “nobody here does anything” referring to other front office staff. I thought that was inappropriate to do in front of customers. Once checked in after an hour in my room I got a call from a visitor. I was not expecting one. I do not know anybody in NY. The front desk was firm it was for me. It was another guest with a similar last name trying to check in. I could hear her in the background saying she has her own room booked but the clerk wasn’t really listening to either of us. Also when the front desk called me when I answered she didn’t say hi or anything or explain she just said curtly “who is this” by way of greeting. I used to work front desk at a hotel and couldn’t imagine letting this get as far to bother a customer instead of problem solving. The bed was comfy, pillows was comfy, room clean and comfortable. Really nice staff doing valet. Only negative was the front desk at check in. At check out the staff was lovely.