West Palm Beach Hotel Guide. Hotels in Southwest, West Palm Beach, United States of America

"Ok. Place"

"Beautiful property with well-appointed, comfortable rooms—exactly what you’d expect at this price point visually. Unfortunately, the service didn’t match the cost. The hotel felt understaffed, which showed in multiple ways—from incorrect orders to slow or inconsistent service. The beach experience, in particular, fell short: difficulty securing seating and lackluster food and drink service made it feel far from the elevated experience you’d expect. I’ve had significantly better beach service at much lower-priced properties nearby. Overall, a stunning place, but the experience didn’t justify the premium price."

"Everything was amazing. Staff and all "

"Breakfast buffet was good. Staff was excellent, friendly and very helpful. "

"Did a lot of traveling around every day for 6 days this trip, this was the only spot we stayed for more than 1 night. Glad that was the case. Nice to have an actual kitchen and two bathrooms. Will use again if in the Palm Beach or Riviera Beach area within the next few years."

"This was by far the worst hotel experience I have ever had. From the moment I walked in, the smell was unbearable. It was clear that cleanliness is not a priority here. I would strongly advise travelers to look elsewhere. Definitely not worth the money"

"Older room condition "

" ⸻ The hotel is a small, newly renovated property with beautiful décor and a welcoming atmosphere. We stayed in Room 416, which features two queen-size beds. The beds themselves were comfortable; however, the pillows had an unpleasant odor that detracted from the overall comfort. The shower experience was inconsistent, with very low water pressure and fluctuating temperatures. At times, the water would turn cold mid-shower, requiring a wait for it to heat up again, which caused delays in our schedule. The balcony is quite limited in space and only suitable for standing. On a positive note, the staff were friendly and personable, contributing to a pleasant overall interaction. The beach access and pool area were enjoyable, although they may feel somewhat small on busier days. Dining was a mixed experience. Caretta Caretta restaurant was overpriced relative to the quality of the food, which was disappointing for both myself and my family. The beach food options were satisfactory. However, The Market stood out positively—the caramel cappuccino, lemon cake, and breakfast croissants were all excellent. Unfortunately, housekeeping did not meet expectations. The bathroom floors and toilet were not properly cleaned, and I had to address this myself. Surfaces such as the mirror and counter appeared to have been minimally wiped, and I was uncertain whether the pillowcases had been changed. The lobby area is quite small, and during rainy days, there are limited on-site activities "

"Staff were absolutely lovely and the resort is in such a great location. "