Spilion Holidays

We had the most incredible time at Phos Hotel! Me and my best friend booked Phos Hotel for our yearly girls’ holiday and we were just blown away by the service, cleanliness and friendliness here. The hotel is absolutely beautiful and exactly as pictured - it’s really peaceful and relaxing as it’s not a huge hotel which we prefer. The staff were incredible and always went above and beyond for us! Maria and Petros were both fantastic, so kind and helpful, printing off the bus timetable, booking excursions and giving us recommendations of places to go! Akis on the bar and the security guy were all so friendly and made us feel so welcome and safe! Our room was spotless (and continued to be, housekeeping was fantastic!), we had a view over the pool, which was glorious to wake up to every day. Breakfast was lovely with lots of variety, and again the staff were super friendly and took good care of us. The location was perfect for us as we wanted easy access to the beach, but also the ability to be able to get into Chania easily by public transport! Chania is a €2 20 minute bus journey away, so super easy and cheap to get to! We also went to Rethymno which was just over an hour away by bus and only about €7 (you have to go to Chania first and get the bus from there!). We just had the most amazing time here, wish we could come back already!! Would definitely recommend!

The property is not well maintained, nice rooms but not fully clean (sofa and balcony chairs are not clean at all) and service is not at the level of a 5 stars. Kind service’s attendees are an exception.

Staff (5*), Hotel (3.5*), Meals (2*) Negative start, we booked a superior double and we got a single with a small double against the wall (2nd person crawls on the bed), 1 side table, 1 coffee ☕ confirmed it was a single. Positive, Robert arranged an upgrade (extra cost). Appreciated upgrade but disappointed with the original room allocation. The staff were awesome (Stella, Joanna, Nassos and Djemalie Facilities as expected, communal toilets clean, bar was on occasion busy and pool loungers were usually booked by 10am (European guests booking loungers before breakfast😒😒). General: Loads of shops and restaurants close by and Malia strip is walkable. Sunsets on the beach are worth the evening walk. A few noisy or inconsiderate male guests but they calmed down when no one paid attention. If meals were improved this is a hotel I would revisit. Con: Meals were just ok 🙁 There's a selection and meal theme varied but nothing made you feel like having seconds. Some days it was difficult to find something you wanted to eat. We ate lunch out most days in small village taverns and that was 😋 Breakfast varied but fried eggs are not served daily, when they were they were slow cooked in oil not fried As with most buffets people waste a lot of food. The a la carte meal was better than buffet but again felt like it was missing something. Again the team serving were the high point, dishes were served fairly quickly and drinks topped up.

The hotel was very well laid outand the staff were excellent. We had an issue with the room but as soon as we spoke to reception our room was changed. The only niggle (very small) was there no hotel information in the room so we did know for example when the hotel had a gala night.