"Surprised that the hallway and rooms smelled like cigarette smoke. Thought they would at least have some sprays or something to cover it since they have ashtrays in the room. It just gives the overall feel of an unclean hotel. Plus there was a wet spot on the floor of our room when we checked in.
I was also surprised by the low-quality, uncomfortable toilet paper and the thin, uncomfortable sheets. This did not hit the luxury standard… at all.
Overall the staff was helpful. The food was excellent.
I would say everywhere I walked I was constantly asked if I had a room number which made me feel unwelcome.
The room with former guest signatures and famous photos felt tacky. I think this place used to be the place to be but now it’s probably more of a photo-op for instagram people. The breakfast charge also felt very tacky, I’ve never stayed in a hotel overseas that charges for breakfast buffet. BUFFET.
Also aware that I’m hyper privileged to have stayed at nicer more welcoming places in 2026 like Ritz reserve Phulay bay, The Bowery NYC, and Royal Monsieur which I recommend if you are in Marrakech."
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