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Reviews of Motel 6 Staunton, VA

2 out of 5
Motel 6 Staunton, VA
96 Baker Lane, Staunton, VA

Reviews

7.6

Good

Rating 10 - Excellent. 307 out of 950 reviews" "
Rating 8 - Good. 322 out of 950 reviews" "
Rating 6 - Okay. 165 out of 950 reviews" "
Rating 4 - Poor. 80 out of 950 reviews" "
Rating 2 - Terrible. 76 out of 950 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel itself was very nice, but there was no hot water available. This was the primary reason that I stopped for the night, and therefore I ended up wasting about $75.00.
Stayed 1 night in Apr 2024
Response from Sam on 1 May 2024
Please accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. Please give us the opportunity to improve your experience on your future bookings.

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely nice
Stayed 4 nights in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills but very clean and quiet would stay again
Stayed 1 night in Apr 2024
Response from Sam on 23 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is worth the cheap stay! Very clean and you can tell they take care of the staff. Nice and helpful. I would stay again!
Stayed 1 night in Apr 2024
Response from Sam on 20 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Gwyneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Beds and pillows were comfy. Bath towels were thicker, which was nice. My family likes staying here and will stay again in the future.
Stayed 1 night in Apr 2024
Response from Sam on 15 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

Karen, Port Orange

Travelled with family and small children
Liked: Cleanliness, staff & service
This motel is fine for a good night sleep at a reasonable price. No coffee or tea in the room. Maybe coffee in the morning in the lobby but not even a muffin.
Stayed 1 night in Apr 2024
Response from Sam on 12 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Joe, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
You allowed our pets.
Stayed 1 night in Apr 2024
Response from Sam on 9 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff friendly. Room was large & clean. Close to interstate.
Stayed 2 nights in Apr 2024
Response from Sam on 7 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, clean. DirecTV was nice to have. Close to interstate.
Stayed 3 nights in Mar 2024
Response from Sam on 3 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and nice rooms. My second time staying in this hotel and definitely will stay here again.
Stayed 1 night in Mar 2024
Response from Sam on 30 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

10/10 Excellent

Tracy

Travelled with pets
My stay was great.
Stayed 2 nights in Mar 2024
Response from Sam on 21 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

2/10 Terrible

Samara

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely dirty and it felt unsafe to stay there.
Stayed 7 nights in Mar 2024
Response from Sam on 19 Mar 2024
Please accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

8/10 Good

Diana, Anniston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of updates had been done, but the room needed painting on the ceiling in the bathroom in particular. It was very quiet. I felt safe and the hotel is conveniently located right off the interstate. They do not supply shampoo or a hair dryer in the room. The bed was indeed hard, but linens were clean and pillows were fluffy. Floors are not carpeted and the room had a mini-fridge and microwave which were both clean as well as a small diner style table and booth style seating. Coffee and tea complimentary at the front desk.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Diana, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty updated and clean!
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good. Only negative was a hard bed (which to some is a plus). Check in was great, including a bag with bottled water and a few snacks, which was a huge surprise at a Motel 6!
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and kept. Service was great. When checking in they give you a little welcome bag with two waters and some snacks. Not to mention they are friendly upon check in and check out. The thing I like most is it feels safe. I felt like the car is safe while I sleep. I would stay here again when traveling through
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hey Mark, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Renee, Roanoke

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sloane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager showed great hospitality after I arrived late and tired!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Mackenzie

Stayed 14 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Desk staff was ver friendly and accommodating. Nice room. I would definitely stay her again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 26 Dec 2023
Hi GeorgeWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

kayla

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awful i had the people up front keep just unlocking my door and coming in and just stare at me ima a women now with 2 kids up there it was scary and there service was so terrible they need to be shut down!!! It was the worse and people were always arguing there could not sleep never again wil i stay there
Stayed 4 nights in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Kayla,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

LYUDMILA

Good for one night to stay.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Lyudmila,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

PHILLIP M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is isolated and quiet.
Stayed 7 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Terence,Thank you for the amazing review! Maz K.#Team6

2/10 Terrible

kayla

Stayed 3 nights in Nov 2023

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable rooms. TV did not work however, and no shampoo supplied in bathroom.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived I was told my original reservation was canceled. So I obtained a room anyway without a reservation. But my credit card is still showing a charge on my cancelled reservation…
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Mackenzie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy Neighbors
Disappointing last minute stay. Started off encouraging with the friendly staff providing water and snacks, but that was the only good part. The bad parts included given a room adjoining another with loud guests and at one point had a dog. We drove over 1400 miles from Texas and didn’t want to hassle with moving rooms. Beds were not firm and the pillows were very thin. Room had a refresh at one point but the entry door looked dirty and the grout on the bathroom floor smeared. The walls did not help with drowning out the voices and the TV next door. Green space outside in the courtyard looked unkept.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Karin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating staff. Pet friendly. Beautiful view. Will definitely book again when I am in the area.
Stayed 4 nights in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Gary, Alpharetta

Stayed 1 night in Nov 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable. No frills, can’t beat the price
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Tina

Stayed 1 night in Nov 2023

8/10 Good

Lyla-Jean, Pittsfield

Travelled with family
Liked: Cleanliness, staff & service, amenities
the room was clean but on the cold side. Could have used a paint job. Staff was pleasant and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

John, Middle Island

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and no issues.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi John,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Anna,Thank you for the perfect rating!!Lilith#Team6

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were closed to the parking.they were clean and comfortable
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Jacqueline,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Otis

Stayed 1 night in Nov 2023

6/10 Okay

Richard J

Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Mainak

Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We come to VA several times a year to visit family and usually this is where we stay. Very friendly staff. The room was clean. Everything worked as it should. Quiet and convenient and reasonable prices.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness, atmosphere, and simple living feeling of the establishment
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6