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Reviews of Holiday Inn Express Stockport, an IHG Hotel

3 out of 5
Holiday Inn Express Stockport, an IHG Hotel
11 Station Road, Cheshire, Stockport, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 639 out of 948 reviews" "
Rating 8 - Good. 248 out of 948 reviews" "
Rating 6 - Okay. 36 out of 948 reviews" "
Rating 4 - Poor. 15 out of 948 reviews" "
Rating 2 - Terrible. 10 out of 948 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the station. Clean and modern hotel.
Stayed 2 nights in Apr 2024
Response from Douglas Shore on 1 May 2024
Dear Kate,Thank you for your feedback and for taking the time to review your stay. I am glad to see you enjoyed your time at the Holiday Inn Express Stockport. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Peter, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the surrounding properties are rather rundown probably due for renovation. The main drawback for us on the property was the parking. Parking is in a parking structure and unfortunately the hotel did not validate. Therefore, I ended up paying almost 19 pounds for my overnight stay for my rental car. Otherwise, the staff were extremely attentive, very friendly, and the beds were wonderful and clean. We got a good night sleep because we had to catch a plane in the morning but overall I would stay at your hotel the next time I’m in Stockport. Thank you.
Stayed 1 night in Apr 2024
Response from Douglas Shore on 29 Apr 2024
Dear Peter,Thank you for taking the time to tell us about your experience at Holiday Inn Express STOCKPORT. I am glad to see you enjoyed your stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Douglas Shore Guest Services Manager

10/10 Excellent

AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
NO Car Park
Stayed 2 nights in Apr 2024
Response from Douglas Shore on 28 Apr 2024
Dear Austin,Thank you for your feedback and for taking the time to leave us a review. I am glad to see you enjoyed your stay. We hope to welcome you back again in the future. Kind regards Douglas ShoreGuest Service Manager

8/10 Good

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and convenient ( right next to train station). Breakfast was tasty too
Stayed 1 night in Apr 2024
Response from Douglas Shore on 24 Apr 2024
Dear Alyson, Thank you for your feedback and for taking the time to leave us a review from your recent stay. I am glad to see you enjoyed your time at the Holiday Inn Express Stockport. We hope to welcome you back again soon.Kind regards Douglas Shore Guest Service Manager

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent good staff clean rooms. No complaints at all
Stayed 1 night in Apr 2024
Response from Douglas Shore on 21 Apr 2024
Dear Susan, Thank you for taking the time to leave a review from your recent stay at the Holiday Inn Express Stockport. I am glad to see you enjoyed your stay. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Ros

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast apart from tasteless sausages
Stayed 3 nights in Apr 2024
Response from Douglas Shore on 20 Apr 2024
Dear Ros, Thank you for your feedback and for taking the time to leave us a review from your recent stay. I am glad to see you enjoyed your time here at the Holiday Inn Express Stockport. We hope to welcome you back again soon. Kind regards Douglas ShoreGuest Service Manager

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & helpful Hotel and facilities clean and well maintained Location perfect and with walking distance to all amenities Had a lovely stay
Stayed 1 night in Mar 2024
Response from Douglas Shore on 20 Apr 2024
Dear Lisa, Thank you for your feedback and for taking the time to leave us a review from your recent stay. I am glad to see you enjoyed your time here at the Holiday Inn Express Stockport. We hope to welcome you back again soon. Kind regards Douglas ShoreGuest Service Manager

8/10 Good

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and operated by friendly and helpful staff. Just one thing, we stayed on a Saturday night in room 305 facing the station and Bask Bar. The bar played really, really loud music until 3.00am. We couldn't sleep. The hotel management was sympathetic but powerless to act. Be aware.
Stayed 1 night in Apr 2024
Response from Douglas Shore on 18 Apr 2024
Dear Kevin, I would like to thank you for taking the time to review your stay. I am glad to see you enjoyed your stay. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, amenities
Room size and friendly staff
Stayed 1 night in Apr 2024
Response from Douglas Shore on 15 Apr 2024
Dear Joseph, Thank you for your feedback, I am glad to see you enjoyed your stay. We hope to welcome you back again in the future. Kind regards, Douglas Shore Guest Service Manager

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the station. Nice rooms with adequate facilities, including an iron/board. Room a bit claustrophobic and ability to slightly open a window for fresh air was missed. Also, as veggie/vegans, the addition of mushrooms to breakfast would make a huge difference.
Stayed 2 nights in Apr 2024
Response from Douglas Shore on 10 Apr 2024
Dear Graham, We appreciate your feedback, and thank you for taking the time to post your review of the Holiday Inn Express Stockport. The points you have raised will be a focus for us and help us to improve our products and services in the future. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel conveniently located to center and very close to train station and Manchester
Stayed 2 nights in Mar 2024
Response from Douglas Shore on 1 Apr 2024
Dear Angela, Thank you for your review from your recent stay. I am glad to see you enjoyed your stay. We hope to welcome you back again in the future. Kind regardsDouglas Shore

8/10 Good

Florian

Liked: Amenities
👍
Stayed 2 nights in Mar 2024
Response from Douglas Shore on 1 Apr 2024
Dear Florian, Thank you for your review from your recent stay. I am glad to see you enjoyed your stay. We hope to welcome you back again in the future. Kind regardsDouglas Shore

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel. Good value. Would definitely use this again. No parking at the hotel, but an NCP nearby. Download the NCP app for cheaper parking.
Stayed 1 night in Mar 2024
Response from Douglas Shore on 1 Apr 2024
Dear Simon, Thank you for your review from your recent stay. I am glad to see you enjoyed your stay. We hope to welcome you back again in the future. Kind regardsDouglas Shore

10/10 Excellent

timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay , nice and relaxing
Stayed 2 nights in Mar 2024
Response from Douglas Shore on 25 Mar 2024
Dear Timothy,Thank you for your review. I am glad to see you enjoyed your stay. Your feedback is valuable to us and allows us to make improvements for all our guests in the future. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, really comfortable, so well designed hotel. Parking is close by, as is station. Room so clean and quiet. Breakfast always good. Highly recommend.
Stayed 1 night in Mar 2024
Response from Douglas Shore. on 16 Mar 2024
Dear Simon, Thank you for your review and for providing us with feedback on your recent stay. I am glad to see you enjoyed your stay and rated us so highly. We look forward to welcoming you back again in the future. kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and helpful as I didn’t know the area
Stayed 2 nights in Feb 2024
Response from Douglas Shore on 26 Feb 2024
Dear Hannah, Thank you for your feedback, I am glad see the team were welcoming and helpful during your stay. We look forward to welcoming you back again in the future. Kind regards Douglas ShoreGuest Service Manager

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fab stay as always
Stayed 2 nights in Feb 2024
Response from Douglas Shore on 20 Feb 2024
Dear Kerri, Thank you for your feedback from your recent stay. I am happy to see you have us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards Douglas Shore Guest Service Manager

2/10 Terrible

Antony

Stayed 1 night in Feb 2024
Response from Douglas Shore on 23 Mar 2024
Dear Antony, Thank you for your feedback on your recent stay. I am disappointed to see you have not enjoyed your stay. We take feedback very seriously and will move to make improvements on our products and services in the future. We hope to welcome you back again soon. Kind regards Douglas Shore Guest Service Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, newly built. Nearly perfect except the beds could be bigger (only a problem for couples).
Stayed 1 night in Feb 2024
Response from Douglas Shore on 14 Feb 2024
Dear Andrew, Thank you for your feedback on your recent stay. I am glad to see that it was a positive one. We look forward to welcoming you back again in the future. Kind regards Douglas ShoreGuest Services Manager

10/10 Excellent

Hasan Zaman

Stayed 1 night in Jan 2024
Response from Douglas Shore on 30 Jan 2024
Dear Hasan, Thank you for your review, I am glad to see your stay was a positive one, we look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager

10/10 Excellent

Hasan Zaman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located opposite to Stockport station which gives 100 walk score. Very friendly staffs with nice customer service.
Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Hasan, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Douglas Shore on 31 Jan 2024
Dear Julie, Thank you for your feedback, I am glad to see that your stay was a positive one. We look forward to welcoming you back again soon. Kind regards Douglas Shore Guest Services Manager

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, hotel spotless with friendly staff. Only snag, awful pillows and overly firm mattress, but for one night I can put up with that as the rest of my stay was great.
Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Natalie, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Darren, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

J

Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear J, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear John, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Friendly staff providing excellent service. Nicely sized room with modern bathroom. Bed a little on the small size and quite uncomfortable, but other than that, a good stay.
Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Andrew, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Kishan

Stayed 1 night in Jan 2024
Response from Douglas SHore on 29 Jan 2024
Dear Kishan, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

8/10 Good

Carl

Stayed 2 nights in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Carl, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Nicholas

Stayed 3 nights in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Nicholas, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

8/10 Good

Joost

Stayed 2 nights in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Joost, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Warren

Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Warren, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better pillows needed
Everything was great with exception of the pillows. Cheap, hard and lumpy.
Stayed 1 night in Jan 2024
Response from Douglas Shore on 29 Jan 2024
Dear Hasan, thank you for your review and feedback. I am pleased to see your stay was mainly positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, if you don’t bring your car.
I really like this hotel, clean with friendly staff, great location and a good breakfast. The only drawback is if you are driving, there is no hotel parking. The paid parking option only 30 meters away and is reasonably secure, but it does get a bit pricey if you are staying for a few nights and there is no discount when staying at the hotel.
Stayed 6 nights in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Simon, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Sasa

Stayed 1 night in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Sasa, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Paul, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

8/10 Good

Bryan

Stayed 1 night in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Bryan, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

M E

Stayed 1 night in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear M, E, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Andrew, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Beverly, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

8/10 Good

C

Stayed 2 nights in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear C, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Excellent hotel. Friendly staff. Great showers. Killer breakfast. Nice location.
Stayed 2 nights in Dec 2023
Response from Douglas Shore on 29 Jan 2024
Dear Andrew, thank you for your review. I am pleased to see your stay was positive. We look forward to welcoming you back in the future. Kind regards Douglas Shore Guest Services Manager.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location next to train station. There is a small bar in the hotel but there is a bar right across the street if you want something livelier. Central Manchester is only a 5 minute train ride away.
Stayed 1 night in Nov 2023

10/10 Excellent

frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cristina Taroiu on 23 Nov 2023
Dear Valued Guest, Thank you for your review and rating on your recent stay with us. We look forward to welcoming you here with us again in the near future. The Holiday Inn Express Team

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Cristina Taroiu on 23 Nov 2023
Dear Valued Guest, Thank you for your review and rating on your recent stay with us. We look forward to welcoming you here with us again in the near future. The Holiday Inn Express Team

10/10 Excellent

Lynn

Travelled with partner
Great hotel. Good location next to train station
Stayed 3 nights in Nov 2023
Response from Cristina Taroiu on 23 Nov 2023
Dear Valued Guest, Thank you for your review and rating on your recent stay with us. We look forward to welcoming you here with us again in the near future. The Holiday Inn Express Team

10/10 Excellent

Tom

Stayed 2 nights in Nov 2023
Response from Cristina Taroiu on 23 Nov 2023
Dear Valued Guest, Thank you for your review and rating on your recent stay with us. We look forward to welcoming you here with us again in the near future. The Holiday Inn Express Team

10/10 Excellent

Stanley

Stayed 3 nights in Nov 2023
Response from Cristina Taroiu on 15 Nov 2023
Thank you for your stay and review with Holiday Inn Express Stockport

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from Cristina Taroiu on 15 Nov 2023
Thank you for your stay and review with Holiday Inn Express Stockport

8/10 Good

JEROEN

Stayed 1 night in Oct 2023
Response from Cristina Taroiu on 1 Nov 2023
Thank you for your stay and review with Holiday Inn Express Stockport