Sullens Hotels

"The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations. "

"You just can’t beat the location of this hotel. Montreux is breathtaking and having the ability to walk out of my room, take an elevator down, walk out the doors and immediately be met with Lake Geneva is absolutely magic. The staff here were so incredibly kind, professional and helpful! Any time I walked by the desk leaving or coming back, I was greeted with a “bonjour” and a smile. I had the panoramic room with my balcony facing the lake and was able to get views of both the city as well as the alps. Every morning I woke up, I felt like I was in a green screen. Just stunning! Housekeeping always came nice and early so everything was turned down by the time I got back after my daily explorations and the room was spotless. The rooftop hot tub and the sauna were also great. I would recommend this hotel to anyone!"

"The best"

"Excellent room was offered an upgrade, staff was courteous and very accommodating!"

"Our check-in was fast & the view from our room was great! Cristina assisted us & even took the time to help us with contacting our taxi driver when we lost our passports. Fortunately, the driver came back to the hotel & returned it to us. Thanks again to Cristina, she really showed concern and did everything possible to help!"

"Centrally located. Nice and professional staff. Good price. Exceedingly clean. Close to the Metro stop. Kinda perfect. We ate great Lebanese, Vietnamese, and traditional Swiss food all within five minutes of this hotel. Very cool area of town. Make sure to check your messages and notifications in the hotels.com app a few days before check in for your free Lausanne travel pass. We didn’t realize we had the pass in our phone when we arrived in Lausanne, and took an Uber from the port to the hotel. No big deal, but we could have just jumped the Metro for free if we had realized we had already received the pass."

"Breakfast was too expensive "

"It wasnt exceptional. It is in need of a renovation."

"It would be nice to have a bigger fridge. There was no coffee maker and not enough garbage cans. (They were tiny). The steam room was not working and the pool gone. (Under renovation). The restaurant had limited selection and no late night options. The room was good but we were next to elevator. The hair dryer plug doesn’t fit in socket and the sink didn’t drain."