Sun City West Hotels

"Very tired property. Some faculties under construction or closed"

"Broken front door, mold in restroom, very little food, and I had to continually ask for towels and basic necessities. "

"We visited during a time when the resort had a large event scheduled, which was supposed to shut down the main pool area. While the pool never fully closed, several amenities were affected. Multiple restaurant options were unavailable, the slide was shut down for part of the day, and there were periods without music, which took away from the overall experience. The most frustrating aspect was the lack of communication. We only learned about the potential pool closure after asking about renting a cabana. There was no prior notice about restaurant closures—we found out only when we tried to dine. Additionally, some staff members seemed unaware of what was open or closed, leading to inconsistent and confusing information. That said, the resort itself is beautiful, and the front desk staff were very kind and understanding when we raised our concerns. I would still recommend this resort and would consider staying again, but I hope they improve communication, especially regarding large events that impact guest amenities."

"Room was very dirty bath tub was too clogged to use. Housekeeping probably spends 2 to 5 minutes per room. Just not sanitary for any guest."

"Nice"

"Extended Stay America needs to do a better job about cleanliness. The rooms were dirty, furniture stained and bad plumbing. The location also did not feel safe. "

"The hotel Us was good and we had a great studio this year. Is that if you are offering your material take free pool material you should also make it available if they."

"Excellent stay all around! The staff was friendly. The room was clean and quiet. The breakfast was amazing.The pool was wonderful. The restaurant was very nice. I am only surprised that it didn't cost more. I wish all my hotel stays were this enjoyable! I give it all the stars. The laundry facilities and ice machine were very appreciated. "

"The train that was really a surprise at about 4 am"