Surfside Hotel Guide - Luxury Hotels in Surfside, Miami

"My toilet was clogged during my stay and the pictures oversold the hotel. "

"The bathroom/shower was falling apart. The beds were squeaky. The room smelled strong of deodorizing spray. "

"Room are clean . Not much expectation for short stay. staff at reception desk are quite rude, and we were group of 8, asked for early check in but couldn’t provide a room till 4:30. Overall ok "

"Disappointing Poor customer service, overpriced all around from restaurants to services - doesn’t justify the ranking & prices"

"None"

"Awesome location and experience. "

"Every night while i was trying to sleep there would be music blasting right outside my room window that was so loud to the point i had to wear headphones just to fall asleep. 6 nights of wearing AirPods to fall asleep isn’t fun. My room didn’t get cleaned for the first 3 nights of my stay despite me asking the front desk 4 times to have my room cleaned. Overall not very happy with my stay and would like to be compensated for these issues. "

"Great Hotel, Great Location. The restaurants on Espanola Way (very short walk) were amazing."

"Overall we enjoyed our stay. However, we did not love when house keeping came in our room. To preface, we didn’t have any dressers, counter space, or sink space to put items. Fine..I had everything organized, all my hair things. Clean clothes on one side of the suitcase and dirty on the other, all organized. Same for my husband. When house keeping came in they flipped our suitcases closed so it was just a mound of clothes. For why you ask? They didn’t even clean the floors so idk. They knocked my things off of my nightstand to the floor, I guess to wipe it down. All my hair items were on the BACK OF THE TOILET. I thought maybe it was to wipe the 1inch of sink space I had. Nope. Nothing was wiped down. Every time they came in, they took our towels that were hung up and didn’t replace them. We hung up the placard so they just would not come in. They still did. Other than that issue, the hotel was fine. It did the job. It was also quiet at night, which I didn’t think was possible in that area. Also, I ordered a drink and didn’t realize it was $60 until another guest let me know. Insane for a drink. "