Surrey Docks Holidays

Our room was in the basement which overall wasn’t a problem but the biggest issue was no hot water in the room in the morning - cold shower! I reported it to the reception staff in the morning on check out and he didn’t even attempt to apologise or offered to sort it out. This was very poor!

The room was a highlight, intelligently designed, well laid out, and genuinely comfortable from a usability perspective. Everything was exactly where you would expect it to be. Unfortunately, the bed undermined the entire experience. The mattress was notably uncomfortable, and the frame creaked with even minor movement. For a stay built around rest, that is not a small detail. Service was efficient but impersonal. Both the front desk and café staff handled tasks competently, but with little warmth or engagement. At checkout, there was no enquiry about the stay, which reinforced the overall impression that guests are processed rather than welcomed. I paid £40 for a late checkout until 2pm, which appeared not to have been communicated to housekeeping, as they entered the room while I was changing. An avoidable and unwelcome interruption. Overall, while the room design reflects clear thought and investment, the broader experience does not match that standard. It is a well-designed product let down by execution. I would not return, which is disappointing given how strong the fundamentals are.

Yes every things is v.good staff very helpful clean room

Very good selection.

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location