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"The elevator’s were out of service. The hotel needs more staff to help the customers."

"A complimentary mini bar was a nice surprise! Along with a the $7 towards a drink for not using daily housekeeping. The location was easy walk to Covent & Trafalgar."

"We have stayed in a number of different hotels across London over the last 15 years, whether for work, a weekend away as a couple or a full family trip. This is by far the best hotel we have stayed at for what we need. The location is perfect for getting to pretty much every major sight, being so close to Blackfriars and Southwark makes it incredibly easy to get about, but we were actually able to walk everywhere we wanted to go. Rooms were amazing quality and size - as a family of 6 we booked a double double (an interconnecting set of rooms, one with two double beds and one with a king bed). We had ample space, the beds were comfortable and the bathrooms were clean and nicely decorated. Breakfast was great and the staff were incredibly helpful. The only negative was that we waited 25mins on our first evening to get a drink, but the bar staff were busy catering for a wedding so we’ll give them the benefit of doubt. Overall a great stay and we will be returning."

"Very clean and comfortable for a one night stay B4 a flight. M"

"Our room with four double beds worked for four of us for one night. It was clean but the air con didn't work properly. The shower was excellent. Would consider staying again with a group of friends."

"Fair"

"Beautiful hotel with spectacular views especially from the upstairs bar. Will definitely visit again "

"GREAT location and once they changed our rooms from a view of the trash bins, the park view was nice. The interior of the hotel is dark… kind of grim. Hotel is clean, quiet at night, and the beds were very comfortable. We only had breakfast and dinner there once during our 6-night stay. Both were OK… much better to eat out!"

"Bedroom was lovely and service was great. We enjoyed the restaurant, room service and the bar, everything was great. We enjoyed turndown service as well- only ask was ice in the room at turn down would be nice."