Sutton Holidays

Food was great. Service was good. Room was comfy and clean. Parking was was easy and I was able to check in early for a small fee

The whole stay was just perfect.

Check-in was fine, but the leisure facilities were a letdown. The pool was cold, the jacuzzi didn’t work, and the steam room was out of order. Lockers were unreliable and needed a £1 coin, which is odd for a card-only facility. The saunas are segregated and located in the changing rooms, which isn’t ideal for a couples stay. The male sauna also smelled strongly of urinals. We left almost immediately. At least we weren’t charged. We booked an Executive room, but it didn’t feel like one. The lighting was poor, leaving parts of the room dark. The shower-over-bath setup was awkward due to the curved bath, and not what I’d expect at this level. Worst of all, the “double” bed was just two singles pushed together — unacceptable for an Executive room. Why do some hotels think this is OK? If I wanted a budget hotel, I would have booked one. Oh, and the miniature soaps where annoying at best and useless for a shower. There must have been more plastic used in the packaging than shower gel inside it. Staff were generally pleasant, though the older bartender could do with smiling every now and again. Food was very nice, dinner and breakfast. Some options for vegetarians but this didn't seem to please 'Karen' who found an opportunity to be rude and moan at every opportunity. I guess you can't please them all, especially the Karen's of this world. Wouldn't choose stay again, though I’ve stayed in worse and it's not the worse place for a bed for the night.

Easy parking outside the front of the hotel. Simple check in. Room not too far away. Room a reasonable size. Everything worked. Bed was reasonably comfortable. It was quiet. Simple check out

Nice room (though the bathroom lacked a shelf for you to put your stuff) and well appointed. The parking was irksome (and even though hardly anyone was using it day and night the staff gave me a tedious "if we break a rule for you we'd have to do it for everyone" admonishment.) Frankly it was fine but not really £250-worth of value.