Aerial view

Reviews of Grande Albergo Alfeo

4 out of 5
Grande Albergo Alfeo
Via Nino Bixio 5, Syracuse, SR

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 594 reviews" "
Rating 8 - Good. 238 out of 594 reviews" "
Rating 6 - Okay. 55 out of 594 reviews" "
Rating 4 - Poor. 20 out of 594 reviews" "
Rating 2 - Terrible. 7 out of 594 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at this wonderful hotel . The front desk staff were very friendly and helpful. The breakfast staff was impeccable and the breakfast was excellent ! Housekeeping made sure all your needs were met. The location was perfect. I took the Interbus from Catania Airport and got off at there last stop which was a short and easy walk ( with 2 pieces of luggage ) . Ortigia was also a short walk over the bridge to explore. Many walkable things to do in opposite direction as well. Plenty of restaurants nearby ( must try the Indian restaurant across from hotel ) . Definitely recommend staying at this Hotel.
Stayed 6 nights in Feb 2024

6/10 Okay

sherry, sunrise

Stayed 2 nights in Dec 2023

2/10 Terrible

Diane

Stayed 1 night in Oct 2023

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good hotel within walking distance to Ortigia. Nice breakfasts. The public parking lot (15 Euros per day) is a few blocks away. Our room was nice and large with comfortable beds. Staff were courteous, friendly, and helpful. We'd preferred to have had more lights in the room. Shower stall needed updating. There was a shortage of surface area and closet space in the room and the bathroom to unpack you stuff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful stay. It is a bit dated as others have mentioned but it was comfortable and very clean.
Stayed 2 nights in Oct 2023

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
CcR
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Parking is challenging.
Stayed 1 night in May 2023

10/10 Excellent

Mary

Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grande Albergo Alfeo gave personalized service and attention that is uncommon. The room was beautiful and clean. A 3 minute walk across the bridge to the old town of Syracuse. Highly recommended -- we've already scheduled and booked our return to Syracuse next week.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Steven

Stayed 2 nights in Mar 2023

8/10 Good

Noella, Charlottetown

Stayed 1 night in Feb 2023

10/10 Excellent

Lian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent helpful staff. Lovely decor. Fabulous breakfast.

10/10 Excellent

John

Stayed 1 night in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand indeed... Hotel is an amazing building... rooms are spacious and clean. Staff are attentive to you needs...
Stayed 1 night in Sep 2022

10/10 Excellent

Nino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Large and comfortable room. Good breakfast
Stayed 1 night in Jun 2022

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked on a good hotel. Great staff offering excellent service with a smile extremely helpful. Suggestions for improvement... add some seeds,figs or dates for b fast.
Stayed 1 night in May 2022

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well positioned for sightseeing
Beautiful old building, adequate rooms … well positioned for sight seeing
Syracuse main square
On the coast
Syracuse
Stayed 1 night in Feb 2022
Response from Sebastiano on 18 Apr 2022
Thank you for your review we hope to see you back in our hotel

10/10 Excellent

Janet

Stayed 9 nights in Feb 2022
Response from Sebastiano on 18 Apr 2022
Thank you very much for your review, sincerely yours

2/10 Terrible

IOK HOU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Very chaotic. Water heater is not working and only moderately warm water came out. The bath tub is dirty. I dont know whether the tap water of the hotel is drinkable or not but it does has a strange taste. I am a Gold member of Hotels.com but the staff seems to know nothing about it and the benefits that the hotel provided to us. Breakfast is also chaotic as there is basically no staff there to serve you food and you have to wait.The only positive about the hotel is the staff seems to be really nice.
Stayed 1 night in Feb 2022
Response from Sebastiano on 11 Apr 2022
Dear Sir. We are sorry to hear that our hotel has not been as you have expected it. but we shall like to inform you that the water from your bath is water from the city, and its good to drink, about the tast in Siracusa the water has a bad taste. In breakfast room we have two people from the staff every morning. Sincerly yours

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Accommodations
Beautiful hotel, service. Excellent Breakfast
Stayed 1 night in Nov 2021

6/10 Okay

Jingyi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but room for improvement
Reception staff could be more friendly when we checked-in. It would also be better if the rooms had kettles for making tea etc. I had to ask receptionist for a kettle and there was only one in the breakfast room, so I wasn’t able to use in my room. Otherwise the room was quite comfortable and clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Philip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel was amazing. Excellent value for money, fantastic room and exceptional staff. Great location. Fabulous breakfast. I think it is quite small but had the feeling of a grand hotel. Stay there!
Stayed 1 night in Sep 2021

8/10 Good

Frankie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Vishal

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not recommended
The room was quite old looking, and there was no hot water. Food at the restaurant was terrible and same could be said for breakfast. The hotel needs to undergo a major renovation to regain its appeal (the position and the building are actually good). The staff was very nice and helpful
Stayed 1 night in Oct 2020

6/10 Okay

Eoin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
2nd stay, same unhelpful staff
started the stay with an argument at reception as our bed allocation was wrong (1 king instead of 2 beds for friends). Instead of seeking a solution silently the receptionist just said, we dont have 2 beds available. This wasn't the case as i stood my ground and miraculously a bedroom appeared. Hotels.com are partially to blame as all 4 hotels on my visit didnt have the correct information. Despite this, some training in the art of customer service wouldnt go a miss with this receptionist.
Stayed 1 night in Oct 2020

8/10 Good

Pierluigi, Mexico City

Liked: Cleanliness, staff & service
Good location in a otherwise easy city to handle. Friendly, otherwise efficient front desk staff that ignored my complaints about my neighbor's clothesline in his balcony (I guess in Siracuse is a behavior tollerated in a four stars hotel) Spartian breakfast served by a team of waiters working like a swiss clock. Clean rooms. Quiet neighborhood with plenty of tourist traps posing as bars, restaurants and stores
Stayed 7 nights in Sep 2020

8/10 Good

Eoin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
pleasant stay
Really nice hotel in a good location, comfortable bed, nice room, and shower. Reception could do with some customer service training however
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
iuldn’t recommend.
No hot water the first night. Very noisy! Construction going on constantly, like a jack hammer being used. Very annoying. Nice staff, though.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location for seeing Syracuse tourist sites.
The hotel is in a good location for seeing the sites of Syracuse and Ortygia. The room was spacious. The breakfast offered many choices.
Stayed 3 nights in Dec 2019

10/10 Excellent

mrs k l arney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location see all of Siracuse.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Ok breakfast. Hôtel built in 1900 but modernized a few times
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Well located city centre hotel but no swimming pool or off street parking (& finding an on street car parking space quite difficult).
Stayed 1 night in Sep 2019

2/10 Terrible

Gina

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
A Serious Malfunction
Arrived to hotel, apparently the elevator, phone and wifi was not working due to lightning from a storm earlier in the morning. Hotel still had electricity otherwise. When we got to our room we noticed that the AC was not working. After telling the staff they said they would look at it and fix it while we were out. After coming back from our outing, the AC was still not fixed and it didn't seem like anyone had shown up to look at it. After calling the front desk the staff insisted that there was nothing wrong with the AC unit. It wasn't until 11pm that they finally sent a staff member to look at the AC unit. We were then told that the AC unit had a serious malfunction and that it was definitely broken. He said that certain AC units were not working, others were. What's upsetting is that this was probably knowledge to the entire staff however, they passed it off to us as if nothing was wrong nor did anyone issue an apology. We were able to switch rooms the next day. However, the elevator and wifi was still not working.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sicilian holiday
Very nice hotel, large room, convenient location near Ortigia. Good breakfast, excellent pastries. Enjoyed the restaurants and gelaterias in the area. Air conditioning was not to US standards but we were comfortable enough. Hotel staff was excellent!
Stayed 3 nights in Aug 2019

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience is good and within short walk to Origas
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, just a short walk over the bridge. Rooms comfortable and clean.
Stayed 2 nights in Jul 2019

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Syracuse my favourite Sicilian city.
It was located just outside of Ortagia. A coffee bakery close vicinity and loved our stay.
Stayed 3 nights in Jul 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel, small price
This really was a grand hotel for a small price - huge rooms, high ceilings, great AC, great breakfast - and a 5 min walk to Ortigia (which was magical). Street Parking was easy - and free. We had a walk-in shower which helped on the hot Sicilian summer day - as did the complementary granita. We wouldn’t hesitate to stay here again
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel in central location
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located,comfortable, well kept,hotel.
We really enjoyed the Grand Albergo Alfeo hotel. It was comfortable, clean, has modern conveniences, and is well-run. Someone was at the front desk at all times and that individual was able to give us answers to just about any question we asked. There is a convenient, not-tha-expensive, public outdoor parking lot available. Extensive choice of food available for the hotel breakfast. The hotel is within a 10 minute walk of Oritigia, the bridge-connect island which is the "old town" area of Syracuse. Lovely shops, central square, art museums, cathedral, great, small restaurants. On the "mainland" the major and beautiful archeological site is a long, but doable, walk from the hotel. Ancient, beautiful amphitheatre, and caves.
Stayed 2 nights in Apr 2019
Response from Hotel Manager on 6 May 2019
Thank you for your review, hopping to have you banck in our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean rooms and good location close to Ortygia
Stayed 3 nights in Apr 2019
Response from Front office manager on 6 May 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property claims free parking. That is a bit disingenuous. Free parking is available on the road near the hotel....if you can get it. There is a public car park very close by for 10 Euros for 24 hours. To claim free parking is misleading. Having said that it’s an excellent hotel, room was large clean and comfortable and the staff very helpful and friendly. I would stay there again
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2019