We arrived at 2pm when at the time we had been advised we could check in. We were told quite bluntly we couldn't check in until 3pm, then were left to carry our bags around the property to find somewhere to wait. Drinks service whilst we waited was poor. 3pm arrived, carried our bags back to reception, and the staff member walked past me without offering to carry any of the 3 bags I was struggling with, only carrying 1 when asked to help. We got to the room, but it was still being cleaned, and we were told another 30 minutes. Options to hang around with our bags again were refused, and we were then offered the room next door to change in, and finally it was accepted that we were not getting the service we should, and offered a free round of drinks before dinner. After this, the food was excellent and the service in the restaurant was good. Breakfast was also excellent.