The Crags Hotel Guide - Hotels with Pool in The Crags, Western Cape

"We had a fantastic time at Pezula Nature Retreat. The staff were exceptional! The sevice was top notch! We plan to come back as we gad a fantastic experience!"

"This is a fantastic resort. Massive grounds. Clean and tidy. The staff are very helpful and friendly. The resort offers a lot. Very safe and conveniently close to Plettenberg Bay. This was a business trip but will be back for a pleasure trip "

"Wish we had been able to stay another night as we loved this place so much. It's in such a beautiful spot with spectacular views over the bay. Reception staff were all so friendly and welcoming and we had a fantastic dinner in the on-site restaurant that night with great customer service too. Worth noting, there is a fairly long and steep hill to the shops/cafes/restaurants in the town so if you had mobility issues that may be a problem (unless you were driving)."

"The cabin was beautiful—surrounded by the woods and incredible view over the valley. Also enjoyed the pool. Very tranquil setting"

"Staff members were more than happy to accommodate all our requests. "

"Amazing hotel, 5 big stars. Everything was perfect we couldn’t have asked for anything more, lovely friendly staff. Lovely restaurants nearby, safe to walk to. Excellent, thank you."

"Friendly, convenient to waterfront, nice amenities (teakettle, French press for coffee, mini-fridge)"

"Wonderful view over Knysna and the golf course. Exceptionally comfortable and excellent and varied breakfast. Good dinner menu too. Would recommend "

"Our stay at this hotel began promisingly with a comfortable room, friendly staff, and good food. However, this positive experience took a sharp turn when we returned to find our room door wide open, with all our valuables—electronics, passports, clothing—exposed to anyone who walked by. Given that our room was less than 10 feet from an occupied room and only 50 feet from a restaurant open to the public, this situation was both unsettling and unacceptable. I immediately went to the reception, where the initial response was that housekeeping must still be in the room. This wasn’t the case; the room was empty. Eventually, a manager arrived and explained that an unexpected electrical issue required workmen to access our room throughout the day. Despite having our contact information, the hotel had failed to notify us about this, leaving our belongings vulnerable and exposed. The manager assured us the room was supervised all day, yet we returned to find it entirely unsecured and unattended—a direct contradiction to their assurances. This incident highlighted a complete disregard for guest security. Although we received a half-hearted apology, it was clear that guest safety was not a priority. Had we not been checking out the next day, we would have left immediately. If you value the security of your belongings and peace of mind while traveling, I would strongly advise booking elsewhere."