Richmond Hotel Guide - The Crossings Golf Club hotels in Richmond, United States of America.

"The staff here was very friendly. The room was clean and comfortable. The only complaint i have is the walls are very thin. You can hear people talking in the next room and people walking above. "

"Location is perfect for function attemding. Easy access to expressway. Have stayed before and love the room style. A little disappointed this time around. Only half a roll of TP and no extra roll in room. Batteries dead in one of remotes. Ended up using my own Also, only 2 tissues left. Left hanger on my door ar 6am for housekeeping to replinish tp and tissues, and coffee. Back to room at 12am and nothing. Hanger still on door. I read somewhere housekeepimg wbery 3rd day. I only stayed 2 but they should have seen thr amonites requeat on door. And honestly i dont think ive ever stayed in a hotel without an extra roll in the room Breakfast was okay bit no clean tables amd trash over flowing, and no juice cups. Hot tub workong, but no towels at pool. (Of.course bc ots the one tome i didnt bring my own towel). Front desk staff friendly. Hopimg most of this was a one off, and will stay again next time up in Richmond to attend my meeting, but if sme issies persist will habe to find a different place for future"

"Clean hotel. Would stay again. Lora the manager is super nice and very helpful"

"I had a very disappointing stay at this hotel. The room was not clean upon arrival—the toilet was dirty and not functioning properly, which was extremely inconvenient. The shower was also unclean, making it uncomfortable to use. Additionally, the phone in the room was not working, so I was unable to contact the front desk for assistance when issues came up. This lack of basic maintenance and cleanliness is unacceptable, especially for paying guests. Overall, the experience did not meet even basic standards of hygiene and service. I would not recommend staying here unless significant improvements are made."

"The closet door was falling off and laying against one of our beds so we had to immediately change rooms upon checking in. Our second room had a disgusting stained sofa, a large red stain on the carpet, and public hairs in the shower. "

"The hotel looks new, had great coffee. Has a gym and an indoor pool.the room was nice but small. Reminds me of a Microtel. The floor in the room was absolutely filthy. I let the front desk know."

"The air conditioning unit racks were very dirty. There were holes in the lamp. The room was presentable for the most part, there were paint dryings on the floor, like paint crumbs as if the floor wasn’t vacuumed well at all. There was trash behind one of the bedside dressers. The shower head had molt on it. The comforter had cigarette holes on it and the bathroom door had a punch hole in it. It was a quiet visit though. "

"It was cleaner than most "

"Nice place, recently renovated, rooms were in good condition. Staff were mixed between good and bad. Whoever manages this place likely needs to spend more time with the staff. Front desk specifically. Elevators were terrible. At one point both were out, used the stairs, not a big deal, but annoying they know it’s a problem and just live with it. The staff mentioned it’s been like that for a while. Giving a decent rating as the rooms are what mattered to me for staying one night, but not sure I’d want to be there much longer. "