Ely Hotel Guide - The Hive Leisure Centre hotels in Ely, United Kingdom.

"Very clean with great staff"

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"The hotel itself was good. Staff friendly and accommodating. Room was clean and had a comfortable bed and a large shower. Breakfast was cooked to order with plenty of choice. The reason I have rated this 3 stars is down to the gym and spa. On both days of our stay it did not open on time and only because hotel guests and members complained did somebody turn up to open up. From talking to members this seems to be a regular occurrence and something that the management need to look into as a matter of urgency. It has impacted on my rating and I am sure it will either other guests."

"Very clean and modern hotel! Would highly recommend"

"Nice hotel in good location for walking into the city Bed comfy"

"No"

"A thoroughly enjoyable stay. As always, the staff were smashing."

"Felt a bit unclean as in a wouldn’t walk around bare foot on the carpet. Needs a deep clean."

"The air conditioning didn’t work. In order to call the front desk, you need to access WiFi and message them on WhatsApp. To access WiFi you need to turn on the TV. The TV didn’t work. Trying to solve problems that don’t exist only creates more problems. Decent water pressure though!"