The Loop Hotel Guide - Hotels with Spa in The Loop, Chicago

"Great stay "

"Our room was spacious and clean, with stunning views of the Chicago river!"

"OK, first the good stuff. This was our second stay, for 3 nights, and the hotel is really well located, walking distance to pretty much everywhere you would expect. The breakfast buffet is good - but let's face it, at $29.99 plus taxes, it really SHOULD be good. And the rooms are nice, with a decent bed, a TV that you can stream to so ...3 stars. Where it loses 2 whole stars is the way they nickel and dime you, with junk fees, and misleading promotions - in my case they claimed we had booked an ADA room (we did not), and offered an upgrade - which with taxes, and "destination fees" and taxes on the destination fees added $150. Add to this a "promotion" that gave us $25/day which turned out to not cover breakfast (despite the check in saying it would) and we ended us paying an extra $220 for a 3 night stay. This might have been redeemed had the check out desk not been painfully condescending when I queried why they had not applied the $25 reduction. In short - there are a LOT of hotels in this area, and the Hyatt seems to have decided they are going to compete on a low headline price that they recover with sneaky fees and games. If they had only charged a reasonable fee in the first place I wouldn't be feeling like I was fleeced by the management. We will not be staying here again."

"Hotel is definitely has the social club atmosphere and no parking at this property best to make a reservation for parking at Tower garage that’s what the requirements are…Please check your receipt before leaving I was charged for the bar and never used the bar or restaurant…. I am not sure where the advertising picture comes from and the hotel is too dark for me I prefer a more family oriented not Social Club… It’s great if you’re looking for a social crowd in the lobby with dim lights"

"Very nice staff and beautiful room!!"

"Clean room Helpful staff"

"Enjoyed my stay tremendously!!!"

"Great location, lovely front desk staff and a fun popcorn and drinks situation in the early evening. The staff knew it was my son’s 18th birthday and also that we were in town for a college visit, and they surprised us with the sweetest note with cupcakes and balloons in our room. Above and beyond! Walkable to Millenium Park and centrally located downtown. Would absolutely stay again! "

"The shower was moldy and clearly just not cleaned properly. The toilet looked like it had just been used prior to us entering the room and it was clear they had not vacuumed/swept prior to us arriving. I found a dark curly hair on my bedding (I’m blonde, straight hair). The location was good and the staff was kind."