The Willows & Wetlands Visitor Centre

The room was fantastic, plenty of space, nice hot shower and towel rail but the radiator was not on.

The staff were lovely. The room had some issues. The lighting was poor especially the communal corridor. Couldnt see to insert the door key. No facial tissues. The dressing table was unstable and wobbled. Breakfast was excellent, dinner not so. My main portion was paltry. A discount of £2.40 was offered as compensation, not enough. There was a horrid smell of old refuse and greasy food in the communal corridors. The views and location were exceptional. The staff were helpful and lovely. Not the best value unfortunately.

We had a wonderful stay here with our son, both sets of grandparents, and our dog, and it was perfect for everyone. From the moment we arrived, the first impression was fantastic. The spa was lovely and a great place to relax, and the food was brilliant throughout our stay. Breakfast was delicious, although it did take a little while to arrive. The hotel is very family-friendly, with a lovely kids’ room and outdoor space that our little one really enjoyed. It’s also amazing for dogs, which made travelling with our pet so easy and enjoyable. We stayed in the 4-bedroom Grand Cottage, which was fantastic. Having private parking and easy access to all the facilities made everything very convenient. The staff were incredibly friendly and very accommodating, which made the whole experience even better. Overall, we had a fantastic stay and would highly recommend it.