Boston Hotel Guide - Thoreau House hotels in Boston, United States of America.

"I gave this a bad rating due to staff going into the room after the door hanger on the door stated not to enter. Found two cribs in our room when we got back to the hotel, we did not travel with children nor did we request cribs to be put into our room. Spoke to the front desk and the gentleman that was there didn’t not care that someone had entered our room with out our knowledge. Pretty much said it can happen and there is nothing they can do about it. Pretty upsetting that when a door hanger is on the door to not enter the room and they do anyways and the staff pretty much say on it is what it is. Is not ok"

"Room outdated "

"Great location in a historic building in an historic town."

"Clean room and friendly staff. Great stay for the one night"

"Staff was super friendly. Parking was great and the restaurants were readily available and very good."

"Breakfast was totally unacceptable. Gross cofffee and a nutrition bar."

"Old place, walls/ceilings stained. No water in pool. Breakfast was a joke, toast and a plastics container of store bought mini muffins. Pillows were terrible, had to go buy my own. Don’t recommend staying here, not even for the price. "

"Great breakfast and good a/c, heating in rooms"

" We stayed there one year ago and everything was so great we came again. Check in staff was indifferent in fact I stood at the counter several minutes being ignored by the check in person while he stared at his computer and did no even acknowledge me standing there. Not even "hello, I will be with you in a minute." Only when another staffer came over was I acknowledged. Breakfast Sat.morning un-managed. By 8am, no coffee, no hot water. Mlk etc. at both counters empty. Nobody checking. 30 minutes before they started making more coffee. Not enough chairs for guests. Some guests actually wiping their own table down and their own dishes from the kitchen.Trash can at the dish drop off full to overflowing. It was disgusting. The kitchen staffer bringing out food was working very hard trying to do everything with no help.The desk staffer who ignored me the day before was there walking. Looked like he was supposed to be helping/managing but he was doing practically nothing and appeared to have no clue what his job was. Many people asking the kitchen guy and him for coffee, milk etc. This should not be happening. A year ago there was one woman handling the whole room and she was fantastic! Cleaning, clearing tables , straightening chairs and checking coffee, milk etc.I know it was the weekend and the place seemed reasonably full but this should not happen. Very disappointed! "