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Reviews of Pure Chalet

4.5 out of 5
Pure Chalet
13 Alpine Way, Thredbo, NSW

Reviews

9.8

Exceptional

Rating 10 - Excellent. 92 out of 108 reviews" "
Rating 8 - Good. 14 out of 108 reviews" "
Rating 6 - Okay. 0 out of 108 reviews" "
Rating 4 - Poor. 1 out of 108 reviews" "
Rating 2 - Terrible. 1 out of 108 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view was fabulous. Julie cooked us a yummy breakfast every morning. Definitely recommend.
Stayed 4 nights in Apr 2024
Response from Andrew on 8 Apr 2024
Thanks Matthew, appreciate the kind words

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our short stay at Pure Chalet. Room was really comfortable and clean. The inclusion of a cooked breakfast is a real value add...and Fab is an excellent and friendly host. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Andrew on 8 Feb 2024
Thks Luke for your very kind review. Very much appreciated

8/10 Good

Colin, Bayswater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay
Stayed 1 night in Jan 2024
Response from Andrew on 8 Feb 2024
Thks Colin

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean room with plenty of space. Large bathroom. Great breakfast. Fab was a very good host. Easy walk to everything in Thredbo
Stayed 2 nights in Jan 2024
Response from Andrew on 8 Feb 2024
Thks Jeff for your very kind review. Very much appreciated

8/10 Good

MARK

Stayed 1 night in Dec 2023
Response from Andrew on 8 Feb 2024
Thanks Mark

8/10 Good

Kate

Liked: Cleanliness, staff & service
It is a nice location and has fantastic hosts. We were there during the summer, so I can't speak to the winter amenities. Easy walk to local shops/restaurants.
Stayed 1 night in Dec 2023
Response from Andrew on 8 Feb 2024
Thanks kate

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small chalet with pretty outlook. Extra touches (port, biscuits, good coffee machine) with attractive eating area and balcony. Games and TV. Spotlessly clean and very comfortable bed. Excellent, friendly service with delicious, extensive breakfast including home-made bread. Highly recommend.
Stayed 1 night in Nov 2023
Response from Fab on 20 Nov 2023
Thank you Sally for writing a wonderful review! Glad you enjoyed your stay

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has magnificent views and the chalet is well kept, warm and comforable as is the room used for eating and sitting. Fabienne , the manager, is helpful and obliging Access to the property is challenging with alot of stairs and this presents difficulties with luggage for older guests.
Stayed 4 nights in Oct 2023
Response from Fab on 20 Nov 2023
Thank you Catherine for taking the time to write a detailed review!

10/10 Excellent

Zhigang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pure chalet on 13 Sept 2023
Thankyou so much for your positive review. We are happy to host friendly guests.

10/10 Excellent

jordan

Stayed 1 night in Sep 2023
Response from Fab on 8 Oct 2023
Thanks Jordan!

10/10 Excellent

SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andrew on 12 Sept 2023
Thks SK.Appreciated

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy with a view
My wife and I had such a pleasant stay at this chalet in Thredbo. Julie and Grant made us feel instantly at home, recommending ski routes, bush walks, and even providing a glass of port by the fire in the evening. Our room was very cozy and just the right size for two, and the homemade breakfast was delicious and the perfect fuel for a day of skiing. We can't wait to come back!
Stayed 1 night in Sep 2023
Response from Pure chalet on 6 Sept 2023
Thankyou Shane for your encouraging review it was a pleasure to host you both. As we are transitioning to spring there is so much to see and do here at Thredbo. The bush walks are so beautiful, lots of wildlife to spot, the river has trout. See you next time

10/10 Excellent

Alex

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hosts Grant and Julie were exceptional. They were able to answer any questions, were quick to respond and fix any issues, and provided the most amazing service (the breakfast is beautiful!). I will stay here every trip to Thredbo in the future!
Stayed 3 nights in Aug 2023
Response from Andrew on 21 Aug 2023
Thks Alex thats a great review. Very much appreciated

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the mountain . Our room had a mountain view and it snowed the next morning and the view was spectacular. Hospitality was great.
Stayed 1 night in Aug 2023
Response from Pure Chalet on 14 Aug 2023
Anton, it was a pleasure to host you and your family. Pure Chalet views of the mountain are beautiful. So glad your daughter got to see the snow. Regards Grant & Julie. Managers

10/10 Excellent

Raj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, wonderful presentation & easy direction. Initially called Andrew re the property & booking. He is good and given options. Julie & Grant (Care-takers) were great, friendly and always helpful. We will definitely come back. Thank you 'Pure Chalet team' for wonderful hospitality.
Stayed 1 night in Jul 2023
Response from Pure Chalet team on 21 Jul 2023
Hi Raj, Thankyou for your excellent review and positive feedback. It was a pleasure to host you. It's always wonderful to connect with friendly guests.

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a lovely weekend at Pure Chalet. Hosts were very friendly and the breakfast was delicious. Short walk to plenty of restaurants and activities and a beautiful view of the mountain.
Stayed 2 nights in Jun 2023
Response from Pure Chalet on 19 Jun 2023
Thank you Tammy for taking the time to write such an uplifting review. It certainly is a beautiful part of the world. Grant and I certainly love happy guests.it was a pleasure meeting you. Warm regards Julie

10/10 Excellent

Luca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at pure chalet, first time staying in Thredbo itself and even though we couldn’t ski or board the location was fantastic and the management were the best, we will most definitely be back next season
Response from Pure chalet on 12 Jun 2023
Luca thankyou so much for your kind words it was a pleasure to meet you & Lara.come back when the snow is here.warm regards Grant & Julie Pure Chalet managers

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host was so kind and thoughtful. The whole set up is thoughtful. Great breakfast, and snack/coffee/tea options.
Stayed 3 nights in Apr 2023
Response from Fab on 15 Apr 2023
Thank you Jason that's lovely to hear. It was a pleasure to host you here.

8/10 Good

bruce

Stayed 1 night in Apr 2023
Response from Andrew on 30 Apr 2023
Thanks for the reviw Bruce

10/10 Excellent

Janette

Stayed 2 nights in Mar 2023
Response from Fab on 16 Mar 2023
Thanks Janette!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hosts
Stayed 4 nights in Feb 2023
Response from Fab on 20 Feb 2023
Thank you Nick! Pleasure to have you back.

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Staff very friendly. Would be happy to stay again. Bathroom a little small and walls a little thin.
Stayed 1 night in Feb 2023
Response from Fab on 14 Feb 2023
Thanks Geoff for some great feedback.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Fab on 20 Nov 2023
Thank you Alexandra for leaving a great score

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, extremely friendly staff. Jess was amazing. Good communication from proprietor. Overall a great experience that exceeded my expectations. I highly recommend Pure Chalet!!
Stayed 2 nights in Feb 2023
Response from Fab on 13 Feb 2023
That's great to hear! Thank you Michael for leaving a wonderful review!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Fab on 29 Jan 2023
Thank you Jenny!

10/10 Excellent

Kita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jan 2023
Response from Fab on 22 Jan 2023
Thank ypu Kita! What a pleasure

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure Chalet was excellent. Perfect hosts, great location, excellent breakfasts and amenities. Would highly recommend.
Response from Andrew on 16 Jan 2023
Thks Richard, thats a great review

10/10 Excellent

Gary

10/10 Excellent

Ethan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Complimentary breakfasts were fantastic
Stayed 3 nights in Nov 2022
Response from Fab on 28 Nov 2022
Thank you Ethan, we love breakfast too!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Purely Delightful
Great place to stay! Quiet (only 4 rooms total), clean and comfortable,, great views of mountains, very nice common/dining room opening on a balcony frequented by crimson rosellas and sulphur crested cockatoos. Perhaps the best feature was the onsite manager, Fab, who was very friendly, helpful and knowledgeable and prepared an exquisite breakfast—fresh fruit, yogurt and muesli, breakfast egg wrap, and freshly baked bread. Our second morning we go up very early to hike up Mt Kosciusko, so she had breakfast (minus the egg wrap!) waiting for us in the fridge. Only caveat is that the property (like most of Thredbo) is on a steep hill with lots of stairs required to access it, so it would not be a good choice for anyone who has trouble with stairs. But if you are OK with that, you can’t go wrong staying here.
Stayed 2 nights in Nov 2022
Response from Fab on 19 Nov 2022
Thank you Stephen for taking the time to write such a detailed review! We are delighted too that you enjoyed your stay and it was a pleasure to host you and Chris here with us.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure chalet only has 4 rooms which are private and well appointed. Breakfast and service were first class.
Response from Fab on 7 Nov 2022
Thanks Peter for the review, absolute pleasure to host you both with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Fab and Skip are fantastic hosts.
Stayed 2 nights in Oct 2022
Response from Fab on 7 Nov 2022
Thank you for the kind feedback!

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Pure Chalet. The rooms are cozy and have everything you need and the location couldn’t be better but the best part was the wonderful staff and owners. Would definitely come back!
Stayed 4 nights in Oct 2022
Response from Andrew on 21 Oct 2022
Thks Michaela, so glad you and Tim had a great time. Good luck in your marathon endeavors

2/10 Terrible

Abdul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am disappointed with misleading advertising property advertised for 4 and booked they have added my kids and the owner Andrew force me to pay extra $150 or leave at 5 pm. It is discuting and disappointed and i end up pay him $75.00 i am still upset and not happy the way he threated me and family and he was only focusing on money and didnt care we droven over 6.5 hrs from melb to thredbo. Apart from this location and place was nice and clean.
Stayed 1 night in Oct 2022
Response from Fab on 7 Nov 2022
Thank you Abdul for your feedback. We advise that the booking has to match the number of people arriving at the property as there is a fee that applies to each additional person (over 2 people) in one room. Please make sure to book for the correct number of people staying to avoid any confusion and make sure you see the correct price at time of booking.

10/10 Excellent

Benjamin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 2 nights in Sep 2022
Response from Andrew on 8 Oct 2022
Thks Ben

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turned up towards the end of check in. But still great service! Delightful as can be! Morning wise. Breakfast included was great and flavourful. Someone obviously cared about what they were serving. (definitely not your usual included breakfast. By any means! Gave us time to settle. Before asking what we’d like from the selected menu. Along with happy to help with my partners dietary.) The accomodation itself? Clean, made, spacious. Cared for! It very quickly shows how much cares been given when you walk into your room! How many times have you walked into a room and though…. That’s it? Or really? Basically not feeling a sense of worth for what you paid? Not here! Fab
Stayed 1 night in Sep 2022
Response from Andrew on 2 Oct 2022
Thanks William for the great review and your precious time in writing it. Yes we try and very lucky to have Fab make it even better for all our guests

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great feel, lovely views & rooms, the lounge/fireplace/eating space is a very nice space to be, with a a terrific fireplace.
Stayed 1 night in Sep 2022
Response from Andrew on 2 Oct 2022
Thks Richard. Appreciate your time and review

10/10 Excellent

Leuk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organised and well run. Skip and Fab were very friendly and accommodating. Super convenient…!
Stayed 2 nights in Jun 2022
Response from Andrew on 29 Jun 2022
Thanks Leuk Appreciate the comments and I will pass on your comments to our fabulous team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 4 nights in May 2022
Response from Andrew on 13 Jun 2022
Thanks Mark

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Andrew on 15 May 2022
Thks Jacqui

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stay in Thredbo
Lovely 1 night stay & the host Fab couldn’t have been nicer or more obliging. The room was very good, a lot better than a lot of ski lodgings & the breakfast was great, with everything fresh & cooked for you…great bread (totally over sourdough!!).
Stayed 1 night in Apr 2022
Response from Andrew on 27 Apr 2022
Thanks Richard, love the photos and the great review

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Chalet and room. Staff were great.
Stayed 2 nights in Apr 2022
Response from Andrew on 27 Apr 2022
Thks Ben

10/10 Excellent

Swee See

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is spacious, clean with fantastic views. Fab the on-site manager was friendly and helpful. We thoroughly enjoyed our stay. We highly recommend Pure Chalet
Stayed 2 nights in Apr 2022
Response from Andrew on 18 Apr 2022
Thanks Swee, always love it when a guest gives a great review. So glad you enjoyed yourself and yes Fab is wonderful

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay that was easy to get to within walking distance of everything. The breakfast in the morning was also really good.
Stayed 1 night in Jan 2022
Response from Fab on 24 Jan 2022
Thank you Phil for the wonderful feedback!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and would happily return. Staff (Fab and Skip) were excellent
Stayed 3 nights in Jan 2022
Response from Fab and Skip on 23 Jan 2022
Thank you Alex and Sandra! It was a pleasure to host you both at the chalet.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2022
Response from Fab on 23 Jan 2022
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views from property and close to everything in Thredbo. Rosellas come right up on the common room balcony where you can feed them if you want. Fab was very friendly and helpful. The breakfasts were exceptional, especially the freshly baked bread.
Stayed 4 nights in Dec 2021
Response from Fab on 18 Dec 2021
Thank you Lutz and Margaret for the amazing feedback. It was great to have your company and we are very pleased you enjoyed your stay throughout.

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy for 2 people Great view of the mountains and snowcaps Excellent breakfast
Stayed 2 nights in Nov 2021
Response from Fab and Skip on 9 Dec 2021
Thank you Bernard for the great review. Happy you enjoyed your stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, nice views , delicious breakfast
Stayed 1 night in Nov 2021
Response from Andrew on 9 Nov 2021
Thanks Michael Appreciate the comments

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Oct 2021
Response from Fab on 28 Oct 2021
Thank you Shane, happy to hear!