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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
660 W. Arthur St., Thunder Bay, ON

Reviews

7.6

Good

Rating 10 - Excellent. 283 out of 1004 reviews" "
Rating 8 - Good. 386 out of 1004 reviews" "
Rating 6 - Okay. 174 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Daryll

Liked: Cleanliness, staff & service
The hotel lobby was under construction. Traveling with elderly parents parking was limited by the building and no availability on the ground floor.
Stayed 1 night in May 2024
Response from Scott Wemigwans- General Manager on 17 May 2024
Thank you for taking the time to submit a review. Our ground room floors get sold quite fast most days. We suggest booking in advance to ensure you are able to get a ground room floor. Looking forward to your next visit

6/10 Okay

Douglas

Close to the Ring Road. 30 minutes from the 401. Longish drive here.
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on 10 May 2024
Thank you for your review

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terry was excellent upon arrival...great welcome! Comfortable beds, good shower, clean room, good restaurant options within walking distance. I would stay here again.
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on 10 May 2024
Thank you for the review. Terry is awesome. I am glad you enjoyed your stay

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities
Smooth check in. So far, so good
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on 10 May 2024
Glad you enjoyed your stay. Hope to you see next time

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service
The bathroom sink needs a soap dish…. Otherwise the whole top of the sink area is wet and messy all the time. Also would help to have a nonslip bat for the bathtub.
Stayed 3 nights in May 2024
Response from Scott Wemigwans-GM on 10 May 2024
Thank you for your comments

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Scott Wemigwans- GM on 10 May 2024
Thank you for your review

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Great check in, everything went smooth
Stayed 1 night in Apr 2024
Response from Scott W- GM on 18 Apr 2024
Thank you for your review. We are glad you enjoyed your stay

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms and friendly staff. I got stuck in Thunder Bay due to a winter storm and was glad to be able to stay near the airport.
Stayed 1 night in Mar 2024
Response from Scott Wemigwans- GM on 2 Apr 2024
Thank you for your review. Our location does it make it ideal for anyone needing a stayover for anyone traveling. We appricate that you enjoyed staying in our newly renovated rooms.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott W- GM on 2 Apr 2024
Looking forward to any future visits

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness
Everything was good
Stayed 1 night in Mar 2024
Response from Sherry Smith AGM on 12 Mar 2024
Thanks for the great ratings and comment, Anita! I hope we see you again in the near future.

10/10 Excellent

Tony

Stayed 1 night in Mar 2024
Response from Scottie W - Gm on 2 Apr 2024
I am glad you enjopyed your stay

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and good beds to sleep on
Stayed 1 night in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
I am glad you enjoyed your stay. Looking forward to your next visit.

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from Scott W - Gm on 2 Apr 2024
Thanks for the review

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2024
Response from Scott Wemigwans on 1 Mar 2024
Thanks for your review and comments

10/10 Excellent

Carolyn

Stayed 1 night in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

6/10 Okay

Janelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff were helpful and courteous, however the room seemed clean but it really wasn’t. There was garbage under the beds from prior guests and the floor felt sticky. There was hair on the sheets, toenails near the radiator, and the pillows smelt like armpits to name a few reasons why.
Stayed 2 nights in Feb 2024
Response from Scottie Wemigwans on 1 Mar 2024
I am sorry your stay wasn't as good as it should of been. I do applogise for the error and I will be discussing with the team ways to make sure this isnt an issue in the future.

6/10 Okay

Janice

Stayed 1 night in Jan 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your reveiw

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

6/10 Okay

Aleksandar

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility requires a thorough renovation
Stayed 1 night in Jan 2024
Response from Scott Wemigwans General Manager on 26 Jan 2024
Thank you for your review. We are actually at the tail end of a complete renovation, that inculded rooms, hallways and exterior. The last part of the reno being completed as we speak (the Canopy).We are extremely excited about all the updates and have hear compliments from all of our guest.

10/10 Excellent

Maryam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

10/10 Excellent

Hayder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 1 Mar 2024
Thank you for your review

10/10 Excellent

Richard, WINNIPEG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Scottie Wemigwans on 1 Mar 2024
Thank you for your review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Response from Scott Wemigwans on 1 Mar 2024
Thank you for your review

10/10 Excellent

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside needs to be swept up there is a lot of cigarette butts everywhere especially close to the patio and entrance doors
Stayed 1 night in Dec 2023
Response from Scottie Wemigwans- General manager on 27 Dec 2023
Than you for your review.

10/10 Excellent

MICHEL

Stayed 1 night in Dec 2023
Response from Scott GM on 13 Feb 2024
Thanks for the Review

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the renovations they’ve done this with this facility in the past I didn’t read it very high but it’s very clean. It’s very quiet and it looks like it put a lot of thought into the bringing it up to a good standard a very nice place to stay and never heard a thing after 11 o’clock so I was happy.
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for the great ratings! I hope we have the opportunity to welcome you back again soon.

4/10 Poor

trisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No notification of construction on building. Alternative entrance not well marked or lit up. Could smell front desks body odour from about 10’ away. Bathroom counter looked like a dirty rag was leaking send on it. Beds were very messily made and dirt and hair on bedding
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.

10/10 Excellent

Lois

Easy and quick check in. Good service.
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for the great ratings! Hope to see you again soon!

6/10 Okay

Tyler J

Disliked: Property conditions & facilities
Room floor dirty, insects in bathroom. Building under construction
Stayed 1 night in Dec 2023
Response from Sherry Smith, AGM on 12 Dec 2023
Thanks for your comments regarding your stay with us. I have discussed the issues with our housekeeping team so this does not recur. I hope we have the opportunity to welcome you back again soon.

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, good, safe & convenient place to stay at a decent price…
Stayed 2 nights in Nov 2023
Response from Scottie Wemigwans- General manager on 22 Nov 2023
Thank you for your review.

10/10 Excellent

Roslynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was easy to find and the staff was very friendly and helpful
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 9 Nov 2023
Thank you for taking the time to submit a review.Looking forward to your next stay

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review. Looking forward to your next visit

6/10 Okay

Kurt

Business traveller
Disliked: Staff & service, amenities
Heating system went from hot to ice cold making for one lousy sleep. Yes they were informed.
Stayed 1 night in Nov 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review. We have inspected the unit and made the necessary repairs.Thank you for your review.

8/10 Good

Renu

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to stay
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 1 Nov 2023
Thank you for the review

6/10 Okay

Gregory

Liked: Cleanliness
The place was clean. The location was noisy and very limited in terms of walkability. There were no amenities to speak of, so if you just want a half decent bed , this place will do.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 30 Oct 2023
Thank you for the review. I am glad you enjoyed your stay with us. Looking forward to your next stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 30 Oct 2023
Thank you

10/10 Excellent

Marvin

Travelled with partner
Room was clean and no disturbance during the stay.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for taking the time to submit a review. I am glad you enjoyed your stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
I have a walking aid and when finding out that there was no elevator was difficult.
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 1 Nov 2023
Thank you for your review

2/10 Terrible

Cara-Lee

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
checked in at 11p and checked out at 11:15p… entered room. looked like someone had jumped on the beds and they were covered with human hair.. gross. Went to front desk to check out and gave my explanation, i got zero push back from clerk, he was making a note and informing his manager. he also explained to me how to get a refund
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 19 Oct 2023
Good day Sorry for your experience well checking into the hotel. I will be having a discussion with housekeeping about reviewing the beds once they complete service.Thank you

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review

4/10 Poor

Ashima

Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 6 Nov 2023
Thank you for your review

2/10 Terrible

Freddie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was falling apart. It was dirty. The bathroom door did not close properly. The micowave was dirty. The one chair that was in the room...was falling apart. The breakfast was not good, and the one wait staff that I saw was rude to a child.
Stayed 2 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 12 Oct 2023
Thank you for taking the time to submit a review, I am surprised to hear that you felt like the place was falling apart. We just completed a full renovation of all aspects of the hotel and have been receive a lot of compliments. Hoping to see you next time

10/10 Excellent

Tajae

Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Oct 2023
Response from Scottie Wemigwans- General manager on 5 Oct 2023
Thank you for your review

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review. See you next time

6/10 Okay

Shiv

Travelled with family and small children, Business traveller
One thing for this comfort inn was that it was on highway and also dining option was more!
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
I am glad you enjoyed your stay with us, our location is great as we do have lots of opinions for dining

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 👍
Stayed 1 night in Oct 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

8/10 Good

Debra

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

4/10 Poor

Hussain

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Scottie Wemigwans- General Manager on 2 Oct 2023
Thank you for your review

6/10 Okay

Dianne

Stayed 3 nights in Sep 2023
Response from Scottie Wemigwans- General manager on 23 Oct 2023
Thank you for your review