Search Inns in Thursley

"Really clean room. Lovely grounds and entrance into the lobby. Everything was perfect. Usually hotel rooms in these places are noisy and cold but this was perfection. Staff were really nice too."

"Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine "

"As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option. Room was fine, a single with enough space. "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"As a single woman travelling alone, I rarely feel unsafe in a hotel, but unfortunately at this hotel I did and I never leave negative reviews. Upon arriving the reception area had a few Eastern European men ‘mooching’ about, there was nobody on reception to greet me, but knowing this is a check in remotely hotel that was fine, had it not been for the men hanging around the area. My room although clean had a horrible smell and the balcony door was unlocked. I had a terrible nights sleep, not just because the bed is so hard, but I woke at every noise thinking someone was entering the room. At 4:45am there was a few knocks on my door - I don’t know if this was a room mistake, but just added to my concern. There wasn’t any mention of having to pay for parking onsite, so was annoyed at having to pay £10 to park overnight- especially when in the morning I could see I could have parked outside the hotel for free. I have since read that this hotel is/was housing asylum seekers, so if you’re a lone woman travelling alone; I would avoid - equally if you don’t want to sleep on a rock hard bed avoid. "

"Absolutely outstanding Hotel. Everything on site was top Notch. I would go back at any given time. Room was very modern with great amenities."

"Very welcoming and helpful staff. Comfortable room and especially the bed. Ideal location for what we needed."

"We had a good stay at Old Thorns. Stayed because attending a wedding. Quiet and spacious rooms. Exceptionally clean. Very good customer service throughout."

"I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted"