Tijuana Hotel Guide - Tijuana City Hall hotels in Tijuana, Mexico.

"The staff is great as always. "

"The property has a great location, with a Starbucks conveniently located at the main entrance. Overall, the property was clean; however, the towels could use refreshing as they seemed a bit worn. The staff was very attentive, polite, and hospitable throughout the property—I would rate their friendliness 5/5."

"Yes...excellent service."

"Beautiful hotel amazing staff very friendly very nice very clean. I love the place for sure hundred percent. I will go back again no problem. I love the place."

"Great location"

"Clean room , impecable hotel , pet friendly. Amazing staff "

"Nice and clean "

"yes"

"The worst the most worst hotel I stay in Tijuana very bad customer service till the rooms. Everything terrible I will never recommend any person to stay in this hotel they scam you they charge you overcharge for nothing. I can’t even bring a guest they charge for it this is unbelievable. I never had this experience in Tijuana before I visit every month with no problems. All the hotels very welcome this hotel. It’s very very bad. Please don’t go there. If you are American they just try to take your money. They see us as ATM m this is very very bad when I get to my room there is no hairdryer there is no towels I keep calling and till I went down, ask him for towels and a hairdryer. They brought it up to me, of course cause you have to tip them, which is always I do, but there is no customer service very bad. the rooms are terrible that bathroom old cracks. The water is low slow. The AC is terrible every time I talk to them. Yes we’re gonna fix it. They don’t fix nothing. They don’t want to change the room. It’s terrible. I’m sad that I really was excited for this hotel for first time because it was saying it’s a five star but it’s not. I’m sorry I don’t gonna give even one star if there is less than one star, I will put it. "