Tilehurst Holidays

Very nice hotel, breakfast buffet was really good

I stayed here for two nights in April. I chose a room without windows, but i didn’t realize it would be located in the basement, which was a bit disappointing. The layout of the floor felt almost like a hospital, and the space was noticeably cold. The breakfast dining hall was unexpectedly large. While some may appreciate the size, i personally prefer a more intimate setting with fewer people. On the positive side, there was a good variety of food available, and everything was fresh each morning.

The property is beautifully designed inside and out, but the service overall was inconsistent and the room photos online did not match the room I was assigned - it was somewhat smaller and had a much smaller bathroom that was missing the bathtub altogether. They changed their menu to the spring offerings during my stay and I felt like I was their menu tester or something bc most items I ordered did not match the menu descriptions (a spinach reduction and thyme herb chicken instead of grilled chicken and basil reduction on a buratta salad, malted & cultured butter w bread instead of simple whipped butter as indicated). Mohammed at reception was very accommodating as were the two bartenders, but overall service was not up to par, even for a 4 star hotel.

I stayed an extra night bc I loved it so much!

Staff was very attentive! Room was very clean. Spa was amazing! Breakfast was great! Would definitely stay again!