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Reviews of BESPOKE HOTEL Shinjuku

3.5 out of 5
BESPOKE HOTEL Shinjuku
2-2-17 Kabukicho, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our double room is reasonably spacious by Japanese standard. We could open two 28” suitcases at the same time! Contemporary room decor and clean bright bathroom. Convenient lighting control and USB charging at the bedside. We enjoyed the all-day coffee service, morning pastries, yogurt and cereal in the lobby. Hotel also offers a selection of alcoholic beverages from 5-9 pm. Great place in the lobby to unwind. Common areas are quite dirty though. The floor, carpet, elevator and hallway etc., need to be kept cleaner. Community spaces also require a lot more custodian attention. I wish there was English instructions for the TV control and maybe offer an English news channel for international travelers.

8/10 Good

Tilza, davie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was very nice but the room we chose was supposed to be wheelchair accessible and it wasn’t. My husband did not fit in the bathroom with wheelchair so he had to sue the lobby bathroom. We had to upgrade for a bigger room in which we paid $500 more.
Stayed 4 nights in Mar 2024

8/10 Good

Jean-Paul

Stayed 3 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Apr 2024

6/10 Okay

Fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to metro
Stayed 3 nights in Apr 2024

10/10 Excellent

thi, burnaby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location of this hotel is very convenient. It’s close to restaurants and subway stations. While it’s near Kabukicho, it’s on the more residential and business side. Very quiet. We have 3 kids with us and we felt safe here, nothing concerning. Rooms are small but clean and functional.
Stayed 7 nights in Mar 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Bespoke Hotel. Staff were so friendly and accommodating and our room was clean and comfortable. Easy walking distance to Shinjuku and easy transport links to other areas of Tokyo. Would Definitely recommend and would stay again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful and kind
Stayed 2 nights in Apr 2024

10/10 Excellent

ALA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean. It was very close to the bus station where it will take you to other parts of the city. It was a walking distance from Shinjuko station as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast pastries and coffee. Alcohol in the evening.
Stayed 2 nights in Apr 2024

8/10 Good

judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 4 nights in Mar 2024

8/10 Good

Priti

Travelled with group
Liked: Staff & service, property conditions & facilities
Great location. Rooms were a decent size for Tokyo, but they could do better cleaning particularly for dust in main areas. Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Tsz Ying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great location. Complimentary coffee and pastries for breakfast, also some complimentary drinks in the afternoon/evening. Hotel staff were very kind and helpful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Nora

Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Loved every bit of the place except the lobby smell was very strong. Supposed to smell good but it’s just very overpowering. Hotel room was nice size, each had our own bed for 3 friends traveling.
Stayed 4 nights in Mar 2024

6/10 Okay

Kelly

Travelled with family
Disliked: Staff & service
We stayed at four hotels in 2 weeks, this was our least favourite. Hotel staff were not friendly, didn’t greet you or acknowledge us when entering. We were disappointed that they turned off the feature on the tv that would access Netflix, Prime etc and offered their VOD movies for $10 each. This is a basic service that most hotels should offer. Not that we were in the room much, but being able to stream helps winding down at the end of the day (especially with kids). Breakfast was all sweets, nice to have something - but consider it more of a snack. Overall this is a basic hotel but for the price would’ve expected more.
Stayed 4 nights in Mar 2024

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, property conditions & facilities
Great area!
Stayed 2 nights in Mar 2024

10/10 Excellent

Thanh Loan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hr and breakfast are so convenient and awesome! Would definitely stay here again if we come back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Ricky

Travelled with family and small children
Liked: Staff & service
Staff are friendly and are willing to help. The hotel comes with a free bar. They give you free bottled water and fresh towel everyday. The rooms are very small and is slightly rundown. The level of cleanliness is below average.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yuk Man

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk to shopping, ramen, curry, drinking alley!
Stayed 6 nights in Mar 2024

10/10 Excellent

Catherine, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Caspar, GLEN ALPINE

Stayed 3 nights in Mar 2024

8/10 Good

Vitoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Derricka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Marcos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was bigger than we expected. Nice bedding and everything we needed was availble. Great location to get to train and local establishments. Would stay again!
Stayed 5 nights in Feb 2024

8/10 Good

Dillon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a few minutes away from the heart of Shinjuku also very near to some good metro lines to get around the city
Stayed 3 nights in Feb 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Close enough to walk to Shinjuku and far enough out of the hub to get a great nights rest. In between two train stations so quick to jump on the metro. Complimentary coffee, tea and donuts for most of the day. Free alcohol some evenings and a complimentary continental breakfast, could not have asked for more. Staff were super helpful and hotel was beautifully designed. Thank you for our stay.
Stayed 5 nights in Jan 2024

4/10 Poor

Victoria

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived back in Tokyo after a jaunt around Japan for our last leg. We were met with a free sake bar and treats with a lively lobby environment, but only to find that it was masking the poor conditions of the rooms. The carpets were full of stains and the walls unkept for an uncomfortable feel of the room. We ended up checking out within 30 min and found a better deal with nicer rooms 2 blocks away.
Stayed 3 nights in Jan 2024

10/10 Excellent

Chi Yung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during my stay!!! Thank you sooooo much!!!
Stayed 3 nights in Feb 2024

2/10 Terrible

Tia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We immediately checked out bc our room was so gross & tiny for how expensive it was. It was outrageous how much it was & how long it took to get only a partial refund. Don't trust the photos, seriously.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, very helpful. Good facilities and value for money.
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and friendly staff
Stayed 7 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 7 nights in Dec 2023

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and hospitable and friendly staff :)
Stayed 3 nights in Dec 2023

4/10 Poor

Ariana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Photos look beautiful but the reality is that only the lobby is like the photos, super dirty everywhere, the rooms extremely small and smell like mold, carpet is disgusting, walls are dirty. Price is good but is not worth it, rather pay a little more and be in a cleaner environment.
Stayed 1 night in Jan 2024

10/10 Excellent

Zena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Piper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
I was pleasantly surprised by this hotel. Although they crammed three twin beds in one room, the beds were comfortable and the room was perfect for our short stay. The bathroom is small, but at least there was an actual bathtub shower combo that didn’t get the floor wet. The water pressure and heat was amazing! The mirror in the bathroom didn’t fog up right around the area if you were standing at the sink. I’d never seen a mirror like that before. And I just love a heated toilet seat. Also, the hotel offers free coffee, tea, wine, champagne, and sake every evening in the lobby area. They provide free bottled water in the room, but there wasn’t a fridge to keep anything cold. They also have free bread, donuts, or bagel items for breakfast. Nothing fancy or an American continental breakfast type of spread. However, I didn’t come to Japan for anything American, except maybe Starbucks. The hotel is close to a train station, so it’s really easy to get around. It’s also walkable to lots of other places to eat and to go shopping. One thing, I couldn’t find any English speaking channels on television and I couldn’t seem to use the Netflix or YouTube buttons on the remote. I don’t know if they just didn’t work, but I didn’t bother to ask the staff. There was a ¥500 ($3 USD) room tax, and only ¥1000/hour, up to two hours for a late check out, which is less than $14 USD extra. In America, it would’ve cost so much more. Overall, it was a really nice stay and I would stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Wan Chi

Stayed 9 nights in Jan 2024

10/10 Excellent

Saron

Stayed 5 nights in Jan 2024

10/10 Excellent

jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Jan 2024

8/10 Good

Adolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Yi Ta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Clode

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024