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Reviews of Hotel Metropolitan Tokyo Marunouchi

4 out of 5
Hotel Metropolitan Tokyo Marunouchi
1-7-12 Marunouchi, Chiyoda, Tokyo, Tokyo-to

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1005 reviews" "
Rating 8 - Good. 254 out of 1005 reviews" "
Rating 6 - Okay. 61 out of 1005 reviews" "
Rating 4 - Poor. 15 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; friendly and helpful staff except that the room cleaning service has yet to be improved
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a convenient location, right at the exit from Tokyo station. It was beautiful and clean inside, and the room was on the larger size by Tokyo standards, with a great view of the city. The staff were very helpful, even when booking a taxi for 5am pickup. We had a very pleasant stay here.

10/10 Excellent

Hak Kwong, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, helpful and friendly staff; convenient location; nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Tokyo Station, easy access to Shinkansen and hundreds of shops. Service excellent. Bar & restaurant were closed when we checked in at 9.30pm so went across the square to the Shangri-La, but could just as easily have gone back into the station.
Stayed 1 night in Apr 2024

8/10 Good

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This property has great location but suffer from bad cleaning jobs When I check in to my room I find a dirty coffee table I have to clean it before I can use it
Stayed 3 nights in Apr 2024

10/10 Excellent

YOU HAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Amazing service
Stayed 4 nights in Apr 2024

10/10 Excellent

emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome! Very friendly and helpful!!!
Stayed 2 nights in Apr 2024

8/10 Good

Sizhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the city, courteous and friendly staff. Breakfast buffet was average. The best part is that it’s right next to the train station! The price is not bad for what you get. The room is small and the bathroom needs an update
Stayed 1 night in Apr 2024

8/10 Good

ANITA, SUNNY ISLES BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
The building reception is hard to find the elevator to get to it. The remote is hard to navigate and the channels are not catered to foreigners. Nothing to watch at night. The room is a little small but the staff is very friendly and welcoming.
Stayed 1 night in Apr 2024

4/10 Poor

Yukiko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at that hotel for 4 days and the front desk staff's attitude was matter-of-fact.
Stayed 1 night in Apr 2024

10/10 Excellent

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly staff. Convenient location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jasreel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at Tokyo station with numerous shopping centers and dining options available. Hotel was clean and rooms were decent size!
Stayed 2 nights in Apr 2024

10/10 Excellent

Eun-Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel that is conveniently located with excellent, helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite and professional!
Stayed 6 nights in Apr 2024

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shiuh-sheng

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom is clean but the condition is subpar.
Stayed 3 nights in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Property conditions & facilities
Been here before. Good location to Tokyo rail. Nice restaurant. Lovely English speaking staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! We had an amazing view from our room. Biggest room we had in Japan. You can’t beat the convenience as it’s attached to Tokyo station!
Stayed 1 night in Apr 2024

10/10 Excellent

Yuji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a great hotel, not to be confused with the Marunouchi hotel which we also stayed at. It is right above the station, great views since guest rooms start at floor 27 onwards. They even give you a brochure in the room to detail all the buildings in your room view. Absolutely beautiful hotel tbh. Everything else is fairly standard, lovely japanese amenities and super helpful and friendly staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lai, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the awesome view of train tracks
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Tokyo station hence very convenient. Hotel was nice, staff very helpful, breakfast was very good.
Stayed 6 nights in Mar 2024

8/10 Good

Siegfried Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Tokyo station. Room is a bit cramped compared to another hotel we stayed in Asakusa. Not so welcoming as I saw other customers being greeted personally on walking in to the lobby by reception staff. Maybe because I was on holiday and had family that I wasn’t very welcome in a business hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Naresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay exceeded expectation in many levels. Room was comfortable, staff friendly and the convenience to Tokyo station.
Stayed 2 nights in Apr 2024

10/10 Excellent

SG

Stayed 3 nights in Apr 2024

10/10 Excellent

Konstantine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I guess the only thing I would like to comment on is the size of the room. It definitely is much smaller comparing to what you see on the website. With that said…. everything is very clean and you definitely have everything you need for comfortable stay. Only in miniature….:)
Stayed 3 nights in Apr 2024

10/10 Excellent

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the main Tokyo train station.
Stayed 1 night in Apr 2024

10/10 Excellent

Salvador, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with excellent service. Unbeatable views and convenience with Tokyo station right in the next building.
Stayed 4 nights in Apr 2024

10/10 Excellent

daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are amazing and location are great!
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, amenities
Great location if you're travelling, great staff, nice room.
Stayed 3 nights in Mar 2024

10/10 Excellent

yangfan

Stayed 1 night in Apr 2024

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat hard to find. It's in Sapia tower on the 27th floor. But not much signage at the bottom. Took a while to figure out!
Stayed 3 nights in Apr 2024

10/10 Excellent

Stella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Rooms clean, however a bit small. You could only open one luggage at a time, but small rooms seem to be common in Japan.
Stayed 1 night in Apr 2024

10/10 Excellent

Motohide, Gardena

Stayed 1 night in Apr 2024

8/10 Good

Annie

Stayed 1 night in Mar 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Clifford, Upper Marlboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this property for 7 days and we enjoyed every minute of our stay. The front desk staff were superb. Helpful in every way. The room was clean and well designed. Small, but it's Tokyo, so that was expected. Coin laundry was available on the same floor as the reception area. The restaurant buffet breakfast wasn't worth the price. I would pass on it. Airport shuttle bus drop off is around the corner. Shopping/restaurants are a quick walk right out the front door. We had a great stay.
Stayed 7 nights in Mar 2024

10/10 Excellent

ADAM, Longview

Stayed 5 nights in Mar 2024

10/10 Excellent

ADAM, Longview

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and easy to stroll around. Excellent staff and service
Stayed 4 nights in Mar 2024

10/10 Excellent

Karrie

Stayed 1 night in Mar 2024

10/10 Excellent

koji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and amazing staffs
Stayed 1 night in Mar 2024

10/10 Excellent

Hiromi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and it was very convenient to travel anywhere in Tokyo.
Stayed 3 nights in Mar 2024

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central with good transport links. Amazing views from the room as well.
Stayed 6 nights in Mar 2024

10/10 Excellent

Pavel, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service and helpful staff. Best location for travel and riding on subway. Away from crowds located on higher floors of building.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicholas Khoa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Easily accessible to other part of Japan as well. Excellent selections of shopping and dining experiences at various price scale levels. Hotel is modern, quiet, clean, and well maintained. Would definitely come back and stay for future trip.
Stayed 3 nights in Mar 2024

8/10 Good

Siew Fuang Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with the hotel just directly outside Tokyo station that is a hub for numerous train and subway lines. It is also within walking distance to department stores and F&B establishments and the rooms are of a decent size (for Tokyo standards) and generally quiet!
Stayed 7 nights in Mar 2024

10/10 Excellent

Michael, peachtree city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Nihonbashi entrance of the Tokyo station. Very convenient in and out of Tokyo.
Stayed 1 night in Mar 2024

10/10 Excellent

Mei-Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location just next to the Tokyo Station
Stayed 1 night in Mar 2024

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect as this hotel is right next to Tokyo station. Loved that the hotel provided lots of toiletries. Large sunken tub for relaxing bath. Nice Japanese and Western breakfast buffet. Great place to stay while in Tokyo!
Stayed 2 nights in Mar 2024