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Reviews of Sandman Signature Mississauga Hotel

4 out of 5
Sandman Signature Mississauga Hotel
5400 Dixie Rd, Mississauga, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1398 out of 2726 reviews" "
Rating 8 - Good. 710 out of 2726 reviews" "
Rating 6 - Okay. 317 out of 2726 reviews" "
Rating 4 - Poor. 164 out of 2726 reviews" "
Rating 2 - Terrible. 137 out of 2726 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, amenities
Shuttle service to airport wasn’t ideal. I had contacted the hotel to arrange shuttle to the airport only to find out it was first come first serve once you check in 3 of our group had to arrange a taxi $35 while the other 3 got remaining spots on the shuttle
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 1 May 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

4/10 Poor

Taylor Lorrarine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows were rock hard and found the room not the cleanliness for checking in. Hair and dirt in the bathroom. Definitely was not a good sleep for neither my partner or I
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Vaithigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very helpful and kind. Mariam
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service
Kid friendly, staff were accommodating! Price was fair.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 29 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 30 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Ariane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 28 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Veronik, Barraute

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and discret
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 28 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us and appreciate the excellent review. We always try to deliver great customer service so we were elated to get the feedback. We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

6/10 Okay

Peggy

Travelled with family, Business traveller
Hot tub was being re-tiled, water slide was closed and pool was cold. Very disappointed. Booked this particular hotel to use the hot tub. Nothing about the construction on hotel website.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 28 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was nice.. however slide and hotub out of service..and looks like for a while. Staff are friendly and helpful! Clean place!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 28 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us and appreciate the excellent review. We always try to deliver great customer service so we were elated to get the feedback. We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2024
Response from Sandman Hotel Group on 27 Apr 2024
Dear Valued Guest,Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.Sandman Hotel Group

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 27 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Michael

Great hotel overall. Would stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Samantha

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Was not informed when I asked what time the pool was open until ; that the hot tub and slide were closed . No housecoats in room . Forgot my bathing suit in the room and staff were not helpful , I’m not sure they even bothered to look for it. Never called me back about it either …
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 25 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Khalieha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 25 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Travis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bed
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Chloe, Val Caron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful, I’ve stayed at it many times. I don’t typically use any of the amenities other than the transportation to and from the airport.
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that the hot tub was closed for renovations but that was never mentioned, even at check in we were told specifically hot tub hours when it was not open. Otherwise wonderful stay!
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and all staff were great
Stayed 1 night in Apr 2024
Response from Sandman Hotel Group on 23 Apr 2024
Dear Valued Guest,Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.Sandman Hotel Group

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it will be back next time in toronto
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Shellena

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Apr 2024
Response from Sandman Hotel Group on 23 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us and appreciate the excellent review. We always try to deliver great customer service so we were elated to get the feedback. We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and could accommodate my family of 6. Only complaint was shuttle was full at times we needed but close enough to use a taxi.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Apr 2024
Dear Danielle,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

AYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Dear Ayan,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

6/10 Okay

Namiko, Portmore

Travelled with partner
Rooms could have been cleaner.
Stayed 3 nights in Apr 2024
Response from Sandman Hotel Group on 21 Apr 2024
Dear Valued Guest, We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sandman Signature Mississauga Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sandman Hotel Group

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and convenient. Property, rooms and staff were amazing. I’ve stayed here twice and will be back again!
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Apr 2024
Dear Lori,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us and appreciate the excellent review. We always try to deliver great customer service so we were elated to get the feedback. We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the place was great. However, one of the main reasons we picked this place was for the pool area. Pool was open, but the slide and hot tub was closed. Also, no towels were available in the pool area. Had to grab a few out of the fitness area and they were much smaller than a normal towel. Other than that, the room was great/clean, and service was friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr 2024
Dear Roberta,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.I want to sincerely apologize for the issues you faced. Unfortunately, the pool slide is closed due to structural repair. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing staff
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Apr 2024
Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Signature site has terrific suites and the service team it top notch. Clean , spacious and upgraded interiors.
Stayed 1 night in Apr 2024
Response from front desk on 18 Apr 2024
Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.

10/10 Excellent

Hylee May

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great costumer service
Stayed 1 night in Apr 2024
Response from front desk on 18 Apr 2024
Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.

8/10 Good

Kellisha

Travelled with group
Liked: Staff & service
Staff was friendly and accommodating
Stayed 2 nights in Apr 2024
Response from front desk on 18 Apr 2024
Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.

6/10 Okay

Shawna

Travelled with family
Disliked: Property conditions & facilities
Hotel is outdated but for one night before a flight is fine. Room key did not work initially, but was fixed quickly. Main areas are ok. Room was outdated and banged up, but clean.
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 18 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel were clean and modern. My daughter and I also loved the pool. The temperature was nice and warm and we had it to ourselves. The hot tub was out of order which was disappointing but overall, it was a great hotel
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Marie, Timmins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is the shuttle service took 1.5 hours and we ended up having to take a taxi. Both nights was the same thing….April 2nd and April 10th. There’s was also a very strong smell of pot on our floor from someone smoking in their room. The food and service in the restaurant was perfect!!!
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

2/10 Terrible

Waguid

Disliked: Cleanliness, staff & service, property conditions & facilities
NOT SAFE PLACE
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Bailey

Business traveller, Travelled with partner
Slide was closed and hot tub was drained.
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

6/10 Okay

Karina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.We are happy that you enjoyed your stay with us.I want to sincerely apologize for the issues you faced. Please know we will be looking into these issues and doing our best to have them rectified as soon as possible. We hope to welcome you back in the future. Sandman Hotel Group

10/10 Excellent

Inuwa

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0079221558 INUWA AUWAL AHMAD assecc bank NIGERIA jos inuwaahmad008@gmail.com 7034724074 82378111836
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 15 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Wendy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel is about 5-10 minutes from the airport by shuttle. The front desk staff were extremely friendly and professional. We really enjoyed the food and service in The Lobby and appreciated that we could get food at 11pm. The room was well-appointed with a comfy bed, rain shower and separate sitting area. The only downside was that we didn’t have a good experience at Denny’s for breakfast. It is convenient to have it adjacent to the hotel, and maybe it was just an off day.
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr 2024
Dear Wendy,Thank you for choosing to stay at the Sandman Signature Mississauga Hotel.We are happy that you enjoyed your stay with us and appreciate the excellent review. We always try to deliver great customer service so we were elated to get the feedback. We hope to welcome you back in the future,Sandman Hotel Group

8/10 Good

Ausha

Liked: Cleanliness, staff & service, amenities
Clean hotel, overall great stay. The hotel could used some upgrades such as better tvs and minor decor. Definitely worth stay for the cost.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 12 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Nasrin

Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Kadian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Front desk on 16 Apr 2024
Thank you for staying with us at the Sandman Signature Hotel and taking the time to tell us about your stay.We are happy that you enjoyed your stay with us and our staff took good care of you. Thank you again for staying with us and we hope to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
It was an ok stay.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

8/10 Good

Zelideth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and it has a Denny's!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 10 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Sanjay

Stayed 1 night in Apr 2024
Response from Guest Service Agent on 28 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 9 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 8 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us.We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

10/10 Excellent

Kaylan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on 8 Apr 2024
Hi Kaylan, Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to rate us. We hope to welcome you back in the future. Thanks again, Sandman Hotel Group

2/10 Terrible

Fernanda

Stayed 1 night in Apr 2024
Response from Sandman Hotel Group on 27 Apr 2024
Dear Valued Guest,Thank you for choosing to stay at the Sandman Signature Mississauga and taking the time to write a review.I want to sincerely apologize for the issues you faced. We hope to welcome you back in the future. Sandman Hotel Group