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Reviews of The Headland Hotel & Spa

3 out of 5
The Headland Hotel & Spa
Daddyhole Road, Torquay, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 122 out of 246 reviews" "
Rating 8 - Good. 78 out of 246 reviews" "
Rating 6 - Okay. 28 out of 246 reviews" "
Rating 4 - Poor. 10 out of 246 reviews" "
Rating 2 - Terrible. 8 out of 246 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Nice spa but unfortunately no pool. Great breakfast. Very much enjoyed our stay. Will stay again.
Stayed 1 night in Apr 2024
Response from The Headland Hotel on 18 Apr 2024
Good Morning Heather ,we are glad to hear you enjoyed your recent stay with us . we are glad to hear you would stay with us again.we cant wait to welcome you back .kind regards

6/10 Okay

Patricia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Based on reviews and a quick check of the hotel website we had high hopes of a clean tidy hotel. On arrival all was seemingly well until we entered the room. Overall the room just seemed a bit tired and in need of a little love. The dated bathroom was damp smelling with dirty splash marks around the sink from the previous guests. There was a thick layer of dust around carpet edges and corners where it may have taken a little more time to clean. The coffee cups were adhered to the drinks tray with sticky runoff from the previous attempt at a rinse and the spoons were stuck inside the bottom of the cups with sticky mess. As the booking was made through a third party there was a charge for using the spa. This was not indicated anywhere in the hotel info on the third party sites. The hydropools were a little tired and the locker doors were missing so no facilities to safely store your belongings.
Stayed 2 nights in Mar 2024
Response from The Headland Hotel on 18 Apr 2024
Good Morning Patricia we are sorry to hear you recent stay didn't meet your expectations .I will pass this feedback over to our housekeeping manager .As for the spa it is stated on our website and on third party websites that it is chargeable .we are currently refurbishing the lockers in the spa and hope to have this completed shortly . we wish to welcome you back to the headland hotel in the future .kind regards

8/10 Good

Sally

Travelled with group
Liked: Staff & service, property conditions & facilities
Parking a bit limited,imagine would be a real problem in the summer.
Stayed 4 nights in Feb 2024
Response from The Headland Hotel on 18 Apr 2024
Good Morning Sally We are sorry to hear you experienced a problem with our parking .we do have carparking in front of the hotel and there is sufficient free parking surrounding the hotel .we wish to welcome you back to the hotel in the future.kind regards

2/10 Terrible

Sonny

Stayed 1 night in Feb 2024
Response from The Headland Hotel on 18 Apr 2024
Good Morning Jade ,we are sorry to hear you didn't enjoy you recent stay with us. we hope to welcome you back again in the future .kind regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly, obviously happy with their work and made us feel special. Lots of GF foods and no trouble to get items ie, gf bread rolls and sausages!
Stayed 1 night in Feb 2024
Response from The Headland Hotel on 20 Feb 2024
Good Morning LindaThank you so much for your lovely review. We are glad you had a nice stay and hope to see you again in the futureRegardsReservations

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The view from the room was of buildings and a skip. The sink was cracked and the room too hot with no way of reducing.
Stayed 1 night in Feb 2024
Response from The Headland Hotel on 18 Feb 2024
Good Morning ElizabethThank you for your valuable feedback. I will pass your comments to the relevant departments to investigate. I am very sorry the view from your room was not satisfactory. We also offer upgraded sea view rooms should you wish to stay with us again. Have a lovely day and hopefully we can welcome you to the hotel againRegardsThe Headland Hotel Team

6/10 Okay

Mr A J

Travelled with family
Liked: Cleanliness, staff & service
It was nice but due to an old building it can get chilly even the heating was on full. We did tell them but they never sorted out the simple issues...eg extra heating or thicker duvet!!
Stayed 2 nights in Jan 2024
Response from The Headland Hotel on 18 Feb 2024
Good Morning Mr A JThank you very much for your valuable feedback. I am so sorry to hear the heating problem has not been resolved. I hope this will not deter you from coming backRegardsThe Headland Hotel Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money- everywhere was spotlessly clean. We were lucky enough to have a great sea view( though not booked). Evening meal in the bar and breakfast were excellent. All staff very friendly. The hotel is positioned in a fantastic spot overlooking the bay with great views from the hotel . Short walk down to Meadfoot Beach.
Stayed 1 night in Jan 2024
Response from The Headland Hotel on 18 Feb 2024
Good Morning JulieThank you so much for your great feedback. I am delighted you had a nice stay and hope to welcome you again in the near futureRegardsThe Headland Hotel Team

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely last min stay for new year was lovely clean staff were all so happy and friendly thank you so much
Stayed 1 night in Dec 2023
Response from The Headland Hotel on 18 Feb 2024
Good Morning BrettThank you kindly for your positive comments. We are delighted you had a nice break and hope to see you again soonThe Headland Hotel team

10/10 Excellent

May

Liked: Cleanliness, property conditions & facilities
It is a gorgeous Hotel, I enjoyed my stay, the breakfast was Delicious
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hike up the hill!
Scenic view from the literal headland the hotel stands on. Seaviews, the sound of gulls in the morning. Excellent restaurant service. The breakfast is not to be missed!
Stayed 4 nights in Nov 2023
Response from The Headland Team on 26 Nov 2023
Good Morning ScottThank you so much for your positive feedback. I am delighted you enjoyed the service in the restaurant. I will pass your lovely comments to all our staff.We are looking forward to welcoming you again in the future.RegardsThe Headland Hotel Team

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
Staff all friendly and helpful without any prompting. Interior looked modern and fresh looking . A nice quiet location with good view. Free parking and WiFi everything easy and more than I expected for the price I paid . The spa was great clean and a good experience. Good breakfast the only thing I would say is needs more than one coffee machine a bit slow if others in front but great coffee. The lighting in my room was too bright with no table lamp but was quickly rectified by the room service lady within 5 minutes amazing . Will visit again worked for me who is generally quite fussy person who never really finds a room that totally suits. It was a budget last minute room may upgrade a bit next time the slightly better rooms looked spot on . Thanks for a comfortable problem free stay I may even come with someone else next time . Would recommend to give it a try whatever age range .
Stayed 1 night in Oct 2023
Response from Team on 2 Nov 2023
Thank you so much for your thoughtful and positive review! We're thrilled to hear that our staff was friendly and helpful, and that you found our interior to be modern and fresh. We're glad you enjoyed the quiet location and the good view. It's great to know that our free parking and WiFi exceeded your expectations. We're pleased to hear that you had a great experience at our spa and enjoyed the cleanliness. Thank you for your recommendation, and we'd love to have guests of all age ranges give us a try. Thank you again for your kind words and for choosing to stay with us.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Ab Fab location with view and walks. Very attentive staff. Breakfast very well provisioned and friendly staff throughout.
Stayed 1 night in Sep 2023
Response from Team on 5 Nov 2023
Thank you for your lovely review! We're thrilled to hear that you enjoyed the "ab Fab" location of the Headland Hotel and the beautiful views it offers. Our team takes great pride in ensuring that our guests have a memorable stay, and we're delighted that you found our staff to be attentive and friendly throughout your time with us.Should you decide to visit again in the future, we would be more than happy to welcome you back and continue to provide you with outstanding service. Thank you once again for your kind words, and we look forward to the opportunity to host you again at the Headland Hotel.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Team on 5 Nov 2023
Thank you for your stay, and we look forward to the opportunity to host you again at the Headland Hotel.

8/10 Good

Bern

Stayed 1 night in Sep 2023
Response from Team on 5 Nov 2023
Thank you for your stay, and we look forward to the opportunity to host you again at the Headland Hotel.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We enjoyed a lovely 2 night stay. The views and walks from the Headland Hotel were fantastic. The weather was good so sitting out on their patio area with gray views and a G&T was wonderful. All the staff were pleasant and friendly. Will definitely be returning
Stayed 2 nights in Sep 2023
Response from Team on 5 Nov 2023
Thank you for sharing your positive review of your 2-night stay at the Headland Hotel! We're delighted to hear that you enjoyed the fantastic views and walks our location has to offer. It's wonderful to know that you were able to take full advantage of the good weather by relaxing on our patio, taking in the picturesque views, and enjoying a refreshing G&T.We're also thrilled to hear that the staff made a positive impression on you with their pleasant and friendly demeanour. Providing exceptional service is a priority for us, and we're glad that our team contributed to a memorable experience.We can't wait to welcome you back to the Headland Hotel in the future. Thank you again

6/10 Okay

pamela

Stayed 1 night in Sep 2023
Response from Team on 5 Nov 2023
We can't wait to welcome you back to the Headland Hotel in the future. Thank you again for your stay, and we look forward to providing you with another wonderful stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Located a little out of the centre, suited me as quiet with great views, but may not suit less mobile if they want to walk anywhere as very hilly area. Clean, comfortable room, pleasant staff, good breakfast. Hotel does host coach tours, which again may not suit everyone.
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walked out!
The only time I've ever walked out of a hotel because of the incredibly poor standard of accommodation was at The Headland Hotel last weekend. The bedroom was made up of old tatty, chipped furniture, but that wasn't the main reason. I've never seen a bathroom like Room 136 since the 50s. I have no idea how the hotel can expect a paying customer to put up with something so poor, including broken window blinds meaning no privacy, one of 4 ceiling lights working, and a mirror so small it was pointless. We were offered room 147 as another option but were told there's a kitchen fan right outside which is on and noisy from 6am to 9pm. No thanks. And when taking my complaint to the operational manager, his response to a colleague was, 'What does he expect us to do, magic up a new room?' Not very customer friendly. And of course, no offer of a refund (taking that up with Hotels.com).
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property and view.
Wonderful property and staff. I only stayed for one night however all members of staff were lovely. I got a massage with Sara and it was excellent. I understand lobby has recently been renovated and the rooms are next. My room was not updated however it was clean and I'd definitely return. There was a wedding going on and they took care of all guests not just the wedding party.
Stayed 1 night in Jul 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Sometimes no available Parking otherwise very good
Stayed 3 nights in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful views from the terrace. Very quiet and relaxed although close to the centre of Torquay.
Stayed 2 nights in Jul 2023

4/10 Poor

stuart

Stayed 1 night in Aug 2022
Response from The Headland Team on 15 Sept 2022
Thank you for your feedback, it is appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from The Headland Team on 15 Sept 2022
Thank you for your feedback, it is appreciated.

10/10 Excellent

Steven

Stayed 1 night in Jul 2022
Response from The Headland Team on 15 Sept 2022
Thank you for your feedback, it is appreciated.

8/10 Good

Lena

Liked: Property conditions & facilities
Headland Hotel & Spa, Torquay
The location is lovely. The staff was helpful & friendly but some were quite inexperienced. The food was very nice but the dinner times changed without notice. Booked a superior room w garden view but got a room overlooking the car park, which could at times be noisy and was extremely hot. No air conditioning or fan available. The general areas of the hotel and room were clean but the outside bar terrace floor was dirty. The final bill had mostly wrong dates for dining and we were overcharged, which was settled after some further email communication.
Stayed 7 nights in Jun 2022
Response from The headland Team on 18 Jul 2022
Good Afternoon, Thank you for your feedback, we do appreciate it, we are very sorry to hear about the issues you experienced, your comments will be passed on to management. Kind Regards,

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mr peter dennis and mrs carolyn dennis
Stayed 6 nights in Jun 2022
Response from The Headland Team on 7 Jul 2022
Many thanks for your feedback it is much appreciated

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant staff,hotel bathroom dated
lovely hotel within walking distance of the center. lovely see view my only complaint being the condition of the bathroom which was tired and in need of refurbishment. Amazing staff who really were concerned we enjoyed or stay. I will come again and maybe ask for a room with a better bathroom
Stayed 1 night in May 2022
Response from The Headland Team on 7 Jul 2022
Many thanks for your feedback, we will pass your comments onto the management, we look forward to seeing you again soon.

10/10 Excellent

Patricia, Calistoga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staff. Excellent dinners.
Stayed 3 nights in May 2022
Response from The headland Team on 7 Jul 2022
Many thanks for your feedback it is much appreciated

10/10 Excellent

Connor

Stayed 2 nights in May 2022
Response from The Headland Team on 7 Jul 2022
Thank you for your feedback, it is much appreciated.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Gillian

Stayed 2 nights in Apr 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
What a lovely hotel this is ! Fantastic stay for a night away with my other half spa was amazing and really made us feel relaxed. Only negative was the fried eggs were undercooked so put me off my breakfast, other than that the whole stay was brilliant from start to finish excellent service at all times and not to mention the beautiful views over the bay.
View of the hotel from the hill at night !
Stayed 1 night in Mar 2022

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I've had better
Stayed 1 night in Mar 2022

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Creaky flooring!
Lovely views across the bay, staff always available and very helpful. Room coupd do with updating and as for the floor boards that creak all over the place, lets say we couldn't have a lay in!
Stayed 2 nights in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

Cosmin ionut

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Amazing resort. Cheap room isn't cheerful
Service and spa was amazing. Food looked amazing although I didn't eat. The single room was tiny though and needed some tlc, with wall paper peeling and half arsed tile repairs in shower.
Stayed 2 nights in Jan 2022

2/10 Terrible

G

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
V Poor
£20 surcharge for couple to use spa.. Bed, the worst hotel bed in the last ten years! Very unhelpful staff.
Stayed 1 night in Dec 2021

8/10 Good

Peter

Stayed 2 nights in Dec 2021

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes we stayed again
Lovely staff. Lovely stay. Lovely hydro pool.
Stayed 2 nights in Nov 2021

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely sea views
The staff were all very welcoming and friendly. We had our room upgraded when we arrived which was on the first floor, we had such a lovely view of the sea and the garden. We had breakfast which was good and we may have had dinner later but there was not anything that we liked on it unfortunately. We stayed for 2 nights. On the 2nd day we used the spa which was lovely and warm, it was a first time for me and my husband being in a spa. On the morning of leaving my husband bought me a poppy brooch which I wear to work which is in a supermarket and lots of people have admired the brooch. It was a very relaxing an lovely stay.
Christmas tree in Corridor
Back garden of Headland Hotel
View if the sea from our window
Outside at night time the Headland hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hydro pools, lovely massage, and nice food. Staff very helpful and friendly. Beautiful location by the sea with a nice walk to Meadfoot Beach.
Stayed 1 night in Oct 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay.
Had a brilliant 3 nights here. Comfort was good and we were upgraded to an exec room with great sea views. There was adequate choice of food both for breakfast and evening meals, all served hot and plated up so as to cut waste. Wine and coffee prices were perfectly acceptable (on a par with coffee shops etc) and tea or coffee was included with evening meals. Staff were all very helpful with nothing too much for everyone.
Stayed 3 nights in Oct 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Sherina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend
We had an amazing time. Food was lovely and staff very friendly. We will definitely recommend and stay again.
Stayed 3 nights in Sep 2021