Mexico City Hotel Guide - Torre Mayor hotels in Mexico City, Mexico.

"Great value for the price, location is excellent. Edmundo at the front desk was difficult to deal with and unpleasant. "

"The staff were wonderful. Highly recommend going with the club option."

"great central location close to everything. However, the cleanliness wasn’t what I expected—the floors and furniture were dusty and the couch was gross. There was also barely any hot water, so showers had to be very quick. It’s on a busy road, so you can hear all of the street noise at night. The bed is rock hard. Overall, good location and views, but some improvements are definitely needed."

"Nice rooms, big and clean."

"Cleaning staff was very nice and accommodating. Beds were a little on the hard side. But overall good and good location."

"Clean room, friendly staff"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"The staff went above and beyond to help me celebrate my 40th birthday. From every touchpoint there was care and attention provided by every member of the staff that I had the pleasure to speak with. They made reservations oh my behalf, set up a private pickup/dropoff for a balloon ride over the pyramids and left little special touches each day during my stay to let me know how much they cared."

"All good"