Front of property – evening/night

Reviews of Ona Mar Menor Golf & Spa

5 out of 5
Ona Mar Menor Golf & Spa
Calle Ceiba, s/n, Torre-Pacheco, Murcia

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 300 reviews" "
Rating 8 - Good. 99 out of 300 reviews" "
Rating 6 - Okay. 21 out of 300 reviews" "
Rating 4 - Poor. 12 out of 300 reviews" "
Rating 2 - Terrible. 10 out of 300 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 11 nights in Jan 2024
Response from Ona Mar Menor Golf & Spa on 12 Apr 2024
Hi there Fausto! It’s great to receive such positive feedback! Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay will be very soon.Keep well,Ona Mar Menor Golf & Spa

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent staff. Surrounding are of the resort stunning.
Stayed 2 nights in Apr 2024
Response from Ona Mar Menor Golf & Spa on 4 Apr 2024
Hi there, Thanks for letting us know about your stay.It’s fantastic to hear that you found our hotel beautiful and our staff excellent - we think they're pretty great too! We're also thrilled you enjoyed the stunning surroundings of our resort; it truly is a special place. Your high praise for the room cleanliness, hotel condition, service, and room amenities means the world to us, and we're delighted we could provide you with a top-notch stay.Ona Mar Menor Golf & Spa

8/10 Good

Isphara

Travelled with partner
Liked: Amenities
Nice setting on golf course! Golf course view from the balcony including the swimming pools was wonderful.Lot of options for dining on the premises.Quiet and peaceful. An excellent place to unwind.
Stayed 4 nights in Mar 2024
Response from Ona Mar Menor Golf & Spa on 1 Apr 2024
Hi there Phara! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you enjoyed the golf course view from your balcony and found peace and quiet during your stay. It's fantastic that our dining options hit the spot for you. Our team works hard to create a tranquil atmosphere and it sounds like we succeeded!We all hope to see you again on your next visit.Take care,Ona Mar Menor Golf & Spa

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had an excellent time here. It was really relaxing. Highly recommend the spa & massage services at Ona Mar Menor. The restaurants and room service menu were absolutely delicious.
Stayed 6 nights in Mar 2024
Response from Ona Mar Menor Golf & Spa on 11 Mar 2024
Hi Tony, Thank you for such a positive review. We're thrilled to hear you found our spa and massage services to be a highlight – nothing like a bit of pampering to make a getaway truly memorable, right? And it's music to our ears that the culinary delights across our restaurants and room service menu hit the spot. We always strive to tantalize those taste buds!It's fantastic to see such high marks across the board for cleanliness, hotel condition, service, and room amenities. Our team works hard to keep everything shipshape and Bristol fashion, so it's great to know we're on the right track.We look forward to seeing you again soon.Cheers,Ona Mar Menor Golf & Spa

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed for 7 days at Ona Mar Golf Resort and Spa. From the moment we arrived, the staff went above and beyond to make us feel welcome. We had a problem in our room with an unpleasant smell in the shower area. Once reported, this was dealt with immediately. The hotel is very well maintained. I used the indoor pool on a couple of occasions which was beautiful and very relaxing. Overall, a great place to stay with easy access to motorway, nearby towns and restaurants.
Stayed 7 nights in Feb 2024
Response from Ona Mar Menor Golf & Spa on 11 Mar 2024
Hi Marianne,Thanks for taking the time to review your visit.It's heartwarming to hear how our staff made you feel welcomed – we truly aim to be a home away from home. We're also over the moon that our indoor pool provided you with a slice of serenity. Your kind words about our hotel's upkeep are music to our ears, and rest assured, the quick resolution of the shower mishap is a testament to our commitment to guest comfort. We're just a hop, skip, and a jump from the freeway and lovely local spots, happy you found our location convenient!We all hope to see you again for an improved stay.Until next time,Ona Mar Menor Golf & Spa

10/10 Excellent

Francisco

Stayed 1 night in Feb 2024
Response from Ona Mar Menor Golf & Spa on 21 Mar 2024
¡Buenos días Francisco! Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Te esperamos con ilusión en tu próxima visita. ¡Hasta pronto! Ona Mar Menor Golf & Spa

10/10 Excellent

Stephane, St-Sauveur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
15 minutes drive from Downtown Cartagena, need a car, we did! Lovely well kept residential resort golf complex…
Stayed 1 night in Jan 2024
Response from Ona Mar Menor Golf & Spa on 29 Jan 2024
Hello Stephane! Thanks for your feedback - we're all ears here We're thrilled you found our golf complex well kept and enjoyed your stay. It’s great to hear that our room cleanliness and hotel condition met your expectations. We're also glad that our service impressed you – our team always aims to provide a top-notch experience!Regarding the distance from Downtown Cartagena, we appreciate you pointing out the need for a car. Our location indeed offers tranquility away from the bustle, perfect for those looking for a peaceful retreat.We hope to welcome you back for another visit. All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ona Mar Menor Golf & Spa on 23 Jan 2024
Hi Geoff,Thank you for sharing such a kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Thanks again and we hope to see you again.All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Watching the beautiful sunset every evening from the terrace of the very well appointed room, ( pool & Golf view ) was an unforgettable experience. We ate in the hotel Italian restaurant, and every meal was a la carte & cooked to perfection. We shall return !
Stayed 7 nights in Dec 2023
Response from Ona Mar Menor Golf & Spa on 3 Jan 2024
Hi there Lorraine! It’s great to receive such positive feedback. Thanks for taking the time to share.It's thrilling to hear that the sunset views from your room added a touch of magic to your stay, and we're over the moon that our Italian restaurant tickled your taste buds with every a la carte dish. Our team puts their heart into ensuring these moments are nothing short of perfect.It would be great to welcome you back.All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay with very helpful staff.
We stayed in a junior suite. The room is very large and the bathroom is huge! The night we arrived there was a problem with the hot water but they were very apologetic and it was fixed over night. The room was quiet with a fantastic view of the pool. Excellent housekeeping and spotlessly clean.
Stayed 1 night in Dec 2023
Response from Ona Mar Menor Golf & Spa on 13 Dec 2023
Hi Leonie! We're so grateful you took the time to share your thoughts with us.We're thrilled to hear you enjoyed the spaciousness of our junior suite and the magnificent pool view. Our team prides itself on maintaining a spotless environment, so your compliments on our housekeeping are incredibly rewarding.Regarding the hot water issue on your first night, we're glad it was resolved swiftly and appreciate your understanding. It's these challenges that keep us on our toes, ensuring we're always at the top of our game!Thanks again!Until next time,Ona Mar Menor Golf & Spa

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ona Mar Menor Golf & Spa on 7 Dec 2023
Hey there, Charlie! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon.All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Janice

Stayed 1 night in Nov 2023
Response from Ona Mar Menor Golf & Spa on 12 Nov 2023
Hi there Janice! It’s great to receive such positive feedback. Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We'd love to welcome you back for another great stay!Cheers,Ona Mar Menor Golf & Spa

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Not up to my expectations of a 5* hotel.
This hotel is a little tired and decorated in the older spanish style, dark wood etc. We were attending a function which was very good, but today I’ve attended the local hospital for gastroenteritis. I’m not saying I caught it here, but I’ve been ill ever since.
Stayed 2 nights in Nov 2023
Response from Ona Mar Menor Golf & Spa on 13 Nov 2023
Hi there! Thanks for taking the time to share your experience with us. We're glad to hear that you enjoyed the function you attended at our hotel. However, we're sorry to learn that you've been feeling unwell. We haven't received any other reports of illness from the function, but we appreciate you bringing this to our attention.We understand that our hotel's style might not be everyone's cup of tea, but we're always working on improvements to ensure our guests have a comfortable stay. We have plans to paint and fix any outstanding issues in our rooms soon.We hope you feel better soon and would love to welcome you back in the future. Take care! Ona Mar Menor Golf & Spa

2/10 Terrible

Mark

Stayed 1 night in Oct 2023
Response from Ona Mar Menor Golf & Spa on 30 Oct 2023
Hi there, Mark, We're really disappointed to hear that we didn't meet your expectations.It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.We would love the opportunity to provide a better stay in the future.Take care,Ona Mar Menor Golf & Spa

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault the value
Large room with quality fittings and a beautiful view of the pool. It was very good value for money. There were one or two niggles - the toilet seat was broken and there were too few staff in the Irish bar when we ate.
Stayed 1 night in Oct 2023
Response from Ona Mar Menor Golf & Spa on 9 Oct 2023
Hello Stephen! Thanks for your feedback - we're all ears here We're thrilled to hear that you found our rooms to be spacious and well-appointed, and that you enjoyed the beautiful pool view. We always strive to provide great value for our guests, so it's fantastic to know that we hit the mark for you!We apologize for the broken toilet seat and the busy situation at the Irish bar during your stay. We'll definitely look into these issues and work on improving our service. Your feedback is important to us, and we appreciate you bringing these matters to our attention.We hope to welcome you back.Best wishes,Ona Mar Menor Golf & Spa

8/10 Good

Mrs S H Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Ona Mar Menor Golf & Spa on 3 Oct 2023
Hi Chandler,Your glowing review just brightened our day. Thank you!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We'd love to welcome you back for another great stay!Cheers,Ona Mar Menor Golf & Spa

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Ona Mar Menor Golf & Spa on 3 Oct 2023
Hi there David, We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We would love the opportunity to provide a better stay in the future.Take care,Ona Mar Menor Golf & Spa

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Lovely surroundings.
Stayed 1 night in Aug 2023
Response from Ona Mar Menor Golf & Spa on 23 Aug 2023
Hello Laura, Your positive review really made our day. We appreciate it!We're thrilled to hear that you found our team helpful and enjoyed the lovely surroundings of our hotel. We always strive to provide a comfortable and welcoming environment for our guests.See you again soon.Take care,Ona Mar Menor Golf & Spa

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very tired property, not 5 star, probably was once but now more like 3 star. Shower ran hot and cold. Room temperature not adjustable. Decor very dated. Gym not air condition and therefore unusable. Housekeeping were excellent and some of the reception staff were very good, especially the guy who checked us in. Overall, the team here try hard but the place needs investment and I won’t be back until it gets it.
Stayed 7 nights in Jul 2023
Response from Ona Mar Menor Golf & Spa on 7 Aug 2023
Hello Jason! A million thanks for your thoughtful review.We're glad to hear that our housekeeping team and some of our reception staff, especially made a positive impression during your stay. However, we're sorry to hear that you found the property to be tired and not up to your expectations. We appreciate your feedback regarding the shower, room temperature, and gym, and we will take it into consideration for future improvements. Our hotel offers various room categories, and we would be happy to help you find a room that better suits your preferences during your next visit.We all hope to see you again for an improved stay.Until next time,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ona Mar Menor Golf & Spa on 1 Aug 2023
Hi there Stephen! Thanks for the review.It means a lot to know that you appreciated our high standards and comfortable rooms.It would be great to welcome you back.All the best,Ona Mar Menor Golf & Spa

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stat in 2023 hot and cold in Bathroom
I’ve stayed at least 6 times now with the hotel always a great place to stay and this time was great apart from the shower not working properly I reported to reception and was told there was a problem with that room s shower they where working on fixing my problem was I paid extra for the pool view but got a room with a shower not working going hot then cold not a good deal i feel I should get back the extra upgrade money I paid. Im bringing it up now as I never want any agreements when im on holidays as it’s a time to chill regs Colin
Stayed 9 nights in Jul 2023
Response from Ona Mar Menor Golf & Spa on 22 Jul 2023
Hello Colin, We're delighted to hear that you've enjoyed your stays at our hotel and that you find it a great place to stay. However, we're sorry to hear about the issue you faced with the shower in your room. We appreciate your feedback and understand your concern regarding the extra payment for the pool view room. We will take your comments into consideration and work on improving our services to ensure a better experience for our guests in the future.Thanks again!Until next time,Ona Mar Menor Golf & Spa

8/10 Good

Ian

Stayed 1 night in Jul 2023
Response from Ona Mar Menor Golf & Spa on 11 Aug 2023
Hi there Ian! Your kind words are music to our ears. Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Ona Mar Menor Golf & Spa

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Adequate for my needs ,found i had to pay more for a pool view, was near a position i wanted to be.
Stayed 2 nights in Jul 2023
Response from Ona Mar Menor Golf & Spa on 13 Jul 2023
Hello, Nigel! A million thanks for your thoughtful review It's a pleasure to know that you found our location convenient. We have noted your comment, and although we are glad this did not take away from your stay, we regret any inconvenience; our team are always happy to find the room that best suits your requirements.We hope to see you again for an even better experience. Cheers,Ona Mar Menor Golf & Spa

8/10 Good

B

Stayed 4 nights in Jun 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Steve

Stayed 1 night in Jun 2023
Response from Ona Mar Menor Golf & Spa on 17 Jul 2023
Hi there, Steve, It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit off the highway as for us it was just a stop on our way north. It was very nice however. Great breakfast buffet
Stayed 1 night in May 2023
Response from Ona Mar Menor Golf & Spa on 17 Jul 2023
Hi Maria,A big thank you for your review. We truly appreciate it!We are glad to hear that you found our hotel to be a nice stop on your way north and that you enjoyed our breakfast buffet. Our goal is to provide a comfortable and enjoyable stay for all our guests, and it's great to know that we were able to meet your expectations.Thanks again!Until next time,Ona Mar Menor Golf & Spa

8/10 Good

keith

Stayed 1 night in Jun 2023
Response from Ona Mar Menor Golf & Spa on 17 Jul 2023
Hi there Keith! Your kind words are music to our ears. Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Ona Mar Menor Golf & Spa

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not first time stayed great room service jazzci
Stayed 2 nights in May 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The staff was extremely helpful, even in the evening when we asked for a wine opener and ice. The grounds are beautiful, and have everything you need. It was nice to have a grocery store on the property to buy some wine and snacks and surprisingly the prices were very reasonable. Our room was very comfortable, beautiful bathroom, and nice balcony overlooking the pool area.
Stayed 1 night in Feb 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

4/10 Poor

shirley

Travelled with group
Our room no 201 smelt of sewage. We could not be moved as hotel was full apparently. Maintenance man tried to fix it and it was a little better for 3 hours and so we had a dreadful unhealthy nights sleep. Please ensure that Expedia guests are not allocated room 201!!!
Stayed 1 night in Jan 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Neil

Stayed 1 night in Jan 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in nice golf development
Stayed 7 nights in Jan 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

A L

Stayed 1 night in Nov 2022

10/10 Excellent

Nigel

Stayed 3 nights in Nov 2022
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Wayne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities and very helpful staff
Stayed 2 nights in Nov 2022
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very comfortable & clean hotel. Staff were all very polite & helpful
Stayed 2 nights in Nov 2022

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay. We have a seven year old boy and he enjoyed both the outdoor pool and the indoor pool. The bedroom was spacious and had tea/coffee making facilities and bath robes. The breakfast offered lots of variety.
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Grant

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Good service
Stayed 1 night in Jul 2022
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely hotel, poor head office customer service
Lovely hotel with really friendly and helpful staff. Food was good, albeit the beans and eggs at breakfast was a bit cold, and there was a nice atmosphere around the hotel and pool. One star taken off because I tried to book a golf lesson through the central mailbox two weeks before arrival and despite chasers they failed to come back to me until the day before arrival by which time it was too late for the hotel to accommodate.
Stayed 1 night in May 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that i had food poisoning fromnan undercooked burger at the clubhouse was a concern. Not too sure about the breakfast or the italian. Very Frtiendly staff
Stayed 2 nights in May 2022
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

STEVEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area and golf course
Stayed 1 night in Apr 2022
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Apr 2022

8/10 Good

TREVOR

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
A shadow of its former self
Slow unfriendly and unprofessional check in. Clean room but everything alittle tired. Lovely breakfast but not nearly enough staff around and a manager no where to be seen to oversee things. Pool bar and hotel bar as always closed as are many of the restaurants. Needs to bought out by an upmarket chain and given back the lease of life it once had.
Stayed 3 nights in Apr 2022

4/10 Poor

Kathleen, Scarborough

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Stephen

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel have stayed many times and always comfortable, staff great.
Stayed 2 nights in Jan 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022