Outdoor pool

Reviews of Waterfront Santa Clara Apartments

3.5 out of 5
Waterfront Santa Clara Apartments
Calle Castillo del Inglés, 11, Torremolinos, Málaga

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lawrence

The apartment was smaller than expected. It was a studio and not one bedroom .The bed was behind a glass screen. But the apartments are in a fantastic location and ours views were amazing.
Stayed 14 nights in Sep 2023
Response from Maria on 9 Oct 2023
thanks so much for your visit be sure will be glad to see you again when you wish. You can ask me for a discount if you book with us. Have a great year. The best for you...

8/10 Good

Richard

Stayed 14 nights in Nov 2022
Response from Maria on 9 Dec 2022
thanks so much for your visit be sure will be glad to see you again when you wish. You can ask me for a discount if you book direclty with us. Have a great year. The best for you...

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, room comfort
Had a lovely stay in a fantastic location . We will most definitely be returning . Thankyou
Stayed 3 nights in Oct 2020
Response from maria on 23 Oct 2020
thank you so much for your visit and review. We will waiting for you 😊

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The seaview was fantastic. Some property update will be required soon.
Stayed 7 nights in Oct 2019
Response from Waterfrontmalaga on 4 Nov 2019
Thank you for your comment. We take into account as it helps us to keep improving everyday. Hope we have the chance to welcome you again. Alll the best

4/10 Poor

Pauline

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Lovely apartment let down by the little things
The reviews are not necessarily for a certain apartment as Waterfront have 6 properties in Santa Clara. My review is for Santa Clara 4 apartment 1335. 4 adults 1 child & 1 infant in a 2 bed 2 bath sleeps 6. The apartment is in an amazing location & sitting on the balcony looking out over the beach & sea & watching the world go by is wonderful. Disappointed 1 bedroom is an internal room with no window or ventilation had we known we would not have booked this property. Arrived for 3 week stay the aircon system not working properly visit from an engineer left us with a floor standing fan & a mobile aircon unit with a 3 pin british electric plug in an apartment with 2 pin plugs !! neither were sufficient especially in the internal bedroom which was like a cave. Aircon never repaired in our 3 weeks stay.Look out for extra charges for the aircon details said it was included but we were notified it would be extra if it went over 10kw per week. Checked in & paid the balance of our €6000 stay we checked the cookware & found it to be chipped Ikea crockery we asked for 5 new plates & 1 bowl we do not eat from chipped crockery. A few kitchen utensils are provided but no veg peeler/small sharp knife or tin opener & only cutlery for 5. Flat Ikea pillows on the beds. No linen change included extra charge of €30. Baby cot €50 no linen provided.Communal pool with with sunbeds at €3 each per day.The apartment is lovely but not worth the price we paid in comparison to other properties.
Stayed 21 nights in Jul 2019
Response from maria on 17 Aug 2019
My reply of this apartment santa clara 4: yes there is an internal bedroom with bathroom ensuite. You can see in the pictures of this apartment only. the big problem was the aircondition, the new machine (3 in total, 2 for bedrooms and 1 for livingroom ) bought few days, less than a week, before checkin this family , it was broken direclty from the factory, but only 1 machine, the rest 2 machines was working. we advice to factorty in summer and agosto to change inmedialtelly the machine for other new one. While this was made, we introduce anyway other 2 machines, with cold air, so there was in the apartment 4 machines working. Last week after 3 weeks the machine broken was change and now everything is working wright, but the most important is that in all this time we help to this family. About the utensils kitchen all was advice for this family was bough and introduce new in the apartment, because we wanted the best time for this family. This family is claim now 1500 eur, we supposed this is the final result for the claims and cheaper holiday. the pool has sunbeds and the condo take a price for this, but you can bring your own sunbeds if you wish. About the bedline for baby, we never supply, this is very personal and special washing bedline. the apartment has all necesary for the holiday and use, but if you wish to arrange for an extra service like change laundry or extra cleaning duiring holiday, need to be paid like and extra, all our service are details in our website waterfront malaga

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2018
Response from salo on 14 Nov 2018
Dear Jorgen, thank you for your review. Yes the apartment is very big and nice and the views are amazing, and renovated 5 years ago. The building is constructed in 80´s, is true , but the pool and the gardens are very nice.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was in a great location, very secure, and a balcony overlooking the sea. On arrival we were met by the Waterfront representative who showed us round and made sure we had a good idea of the apartment facilities and its location. Only thing we were not made aware of and it is not noted in the various apartment descriptions is that the pool is closed fro October through to May/June. We only found this out by asking the reception. This was disappointing as we travelled with two children who love swimming pools. The pool bar and supermarket were also closed. Overall great facilities in the apartment with air con in living room and both bedrooms.
Stayed 7 nights in Oct 2018
Response from maria on 7 Nov 2018
Yes sorry about this, but this year the weather has been very terrible in october and so much raining, so for this reason has been closed. we hope to see you again, ask for discount please.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and close to the beach
Excellent 2 bedroom apartment close to the beach.
Stayed 3 nights in Jun 2018
Response from iaria on 19 May 2019
thank you so much for your visit and your review. Next time if you advice to us we will do a discount. best regards

10/10 Excellent

Marilyn, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ocean view condo
Enjoyed the condo. It had everything we needed including a lovely ocean view and elevator to the beach. Wifi and TV worked great.
Stayed 13 nights in Nov 2017
Response from Aurelio on 20 Dec 2017
thank you so much for your words. the instructions must be in the apartment, so we will see what happened with this, and introduce again, if its necesary. We hope to see you again, if you ask direclty is cheaper

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place and view close to everything
Stayed 2 nights in Jun 2017
Thanks a lot for your Kind comments!!! Was so nice to meet you, as we say in these cases, these words encourage us to continue working to improve,... It will be a pleasure attend you next time and of course let me know to do offer discount for comeback again. Warm regards.

10/10 Excellent

jonny ove

Liked: Cleanliness, room comfort
Flott leilighet med fantastisk utsikt
Bodde her november 23. 11 netter flott leilighet med fantastisk utsikt. Fullt kjøkken 2 bad . 2 soverom stor balkong. Heis til strand.. anbefales
Stayed 11 nights in Nov 2023
Response from Maria on 7 Dec 2023
thanks so much for your visit be sure will be glad to see you again when you wish. You can ask me for a discount . Have a great year. The best for you...

6/10 Okay

Michael

Liked: Room comfort
Stayed 6 nights in Sep 2023
Response from Maria on 9 Oct 2023
thanks so much for your visit be sure will be glad to see you again when you wish. You can ask me for a discount if you book with us. Have a great year. The best for you...

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness
Wordt verhuurd als 6 persoons accommodatie, maar is hier niet geschikt voor. 2 slaapkamers met 2 persoons bedden en in de kleine woonkamer staat een slaapbank. Alles is ingericht voor 4. 4 (terras)stoelen, bestek. Pannenset ontbrak. Slechts 1 steelpan Prima airco Goed sanitair Goede bedden Zeer slechte parkeergelegenheid. Parkeergarage is smal, slecht toegankelijk en irt aantal appartementen veel te klein. Elke dag stampvol. Parkeergelegenheid voor het complex ook overvol (geldt voor gehele omgeving)
Stayed 3 nights in Aug 2023
Response from blanca on 22 Aug 2023
Se alquila para un maximo de 4 personas, a ser posible 2 adultos y 2 niños. Para 6 personas esta prohibido, y no se aceptara esta reserva con este numero de personas.El aparcamiento esta bastante ocupado en la epoca de verano, como en todas partes aqui en la costa.Si algun accesorio falta o se rompe los clientes pueden llamarmos en cualquier momento y solicitar que le llevemos otro nuevo.

8/10 Good

Miguel Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apartamento con muy buenas vistas y cuidado Expedia realiza y pago y el resto se encarga una agencia externa. Ellos cobran un cargo diferente al por limpieza
Stayed 2 nights in Apr 2023
Response from Maria on 3 May 2023
thanks so much for your visit be sure will be glad to see you again when you wish. . Have a great year. The best for you...waterfrontmalaga

8/10 Good

Jørgen Steen

Liked: Cleanliness
Roligt lejlighedskompleks
Fin lille lejlighed, selvom bygning ser lidt slidt ud. Meget privat område kun for beboere. Eget adgangskort til elevator og trappe ned til byen og stranden. Tæt på det hele, og alligevel trukket tilbage med egen fred og ro
Stayed 4 nights in Apr 2023
Response from Maria on 3 May 2023
thanks so much for your visit be sure will be glad to see you again when you wish. . Have a great year. The best for you...waterfrontmalaga

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Anna

Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2022
Response from maria on 23 Sept 2022
thanks so much for your visit be sure will be glad to see you again when you wish. You can ask me for a discount if you book direclty with us. Have a great year. The best for you...

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 11 nights in Nov 2019
Response from salome on 5 Dec 2019
thanks so much for your words, i know much times when guest back home forgot to write, but you have remember and has write a very nice words, be sure will be glad to see you again when you wish. You can ask me for a discount if you book direclty again. ... The best for you...

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from maria on 13 Oct 2019
thank you for your visit, ask to us next time for a discount

8/10 Good

Gitte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and relaxing
The apartment was excellent with the best pool- and ocean view and a big terrace. Could sleep 4 people, but there were only 2 chairs on the terrace. Only negative side was the lack of sunbeds by the pool. There were around 20 sunbeds, all broken, and each morning all the senior citizen ran down to block the beds with their towels around 7:30, and then came back several hours later... Not nice... Pool also opened late (12:00). But a very nice area for relaxing.
Stayed 5 nights in Sep 2019
Response from Teresa on 24 Sept 2019
Dear Gitte, Thank you for taking the time to review the apartmtnet. We are glad to know that you had a nice stay. The thing about the chairs in the terrace , well we rathered not to fill it with chairs when most of the time there are just two people. But anyway we will take it into account to reconsider. Thank you again . Warm regards

8/10 Good

Jörgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Clara 3
Fantastisk lägenhet, dock så behöver huset sig en rejäl uppdatering. Känns som 80-talet när man går i korridorerna. Lägenhet nyrenoverad med fantastisk havsutsikt.
Stayed 4 nights in Oct 2018
Response from Salome on 8 Mar 2019
Thanks a lot for your Kind comments!!! Was so nice to meet you, as we say in these cases, these words encourage us to continue working to improve,... It will be a pleasure attend you next time and of course let me know to do offer discount for comeback again. Warm regards. Salome and Aurelio

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bra läge, fantastisk utsikt, trevlig modern miljö.
Stayed 7 nights in Oct 2018
Response from maria on 7 Nov 2018
thank you so much for your reviews, we hope to see you again, ask to us about some discount for recurrent guest.

8/10 Good

Jan

Liked: Staff & service, room comfort
Näköala huoneistosta oli fantastinen ja hyvää oli se että ikkunaseinä parvekkeelle sai konaan auki. Huoneisto oli hiukan kulunut ja astiaston voisi päivittää sillä useampi osa oli halki tai reunasta puuttui pala. Vesikeitin ei toiminut mutta meille tuotiin uusi joten se asia hoidettiin hyvin. Siantinsa puolesta huoneisto on hyvä sillä se on aivan rantakadun varrelle ja kävellen pääsee Belalmadenaan.
Stayed 7 nights in Oct 2018
Response from maria on 31 Oct 2018
thank you so much for your respond. if you book direclty with us next time i ll do a discount. best regards, maria

8/10 Good

Pekka Juhani

Liked: Property conditions & facilities
Disliked: Staff & service
Huone oli perussiisti, hyvin varusteltu ja hyvässä kunnossa. Perushinta ei sisältänyt mitään palveluita vaan kaikista siivouksista piti maksaa tuntihinta ja lisäksi vielä loppusiivous erikseen. Pesukone huoneessa oli millä sai itse pestyä pyyhkeet, ilman lisähintaa pyyhkeitä eikä lakanoita vaihdettu. Sijainti oli paras mahdollinen rannalla ja silti lähellä Torren keskustaa ja juna-asemaa. lähellä paljon kauppoja ja ravintoloita sekä hyvä uima-allas ja allasalue.
Stayed 12 nights in Jun 2018
Response from Rocio on 21 Jun 2018
Good afternoon Pekka, thank you for your review. Sorry about the confusion of service, the cleaning is not included because this is an apartment, not a hotel, and the service fee is not a payment for the cleaning, is a payment for the booking. If you wish we can add a service laundry or service cleaing, and of course you can use the washingmachine. Just let us know the next time, we will do a discount.

8/10 Good

Johan

Stayed 7 nights in May 2018
Response from ari on 31 Oct 2018
thank you so much for your visit and your review. Next time if you advice to us we will do a discount. best regards

8/10 Good

Mats

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
60års resa
Lägenheten var bra förutom att det fanns odiskat porslin i diskmaskinen och i skåpet. Servicen var väl ok men inte mer. Verkade som att det var viktigt att man ringde,typ ifrån flygplatsen för att någon skulle möta upp. Största besvikelsen var att det skulle finnas pool.vilket det också gjorde men den var inte i bruk. Var fullt medveten om att det brukar vara kallt i havet när man åker så relativt tidigt till Spanien, så det var en stor besvikelse både för oss vuxna och barnbarn som hade sett fram mot resan i ett halvår. Informera gärna om och när poolen öppnar så man vet,nästa gång man tittar på en resa.
Response from Rocio on 16 May 2018
Yes, when you are in the airport ready to go to the apartment, need to advice to us, so in this way somebody will be waiting for you in the apartment to give you the keys and you dont need to wait, if you contract a private transfer , the chofer will call to us. About the weather, this year has been very cold and raining, normally is not in this way, but we can not do nothing about it, and the pool is closed if the weather is cold and raining, sorry. I hope that the apartment has been nice and confortable.

8/10 Good

Isabella, Espoo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mukava huoneisto rauhallisella paikalla
Varauksen kanssa oli ongelmia ja hotelli yritti monta kertaa velottaa meiltä 119 euroa liikaa. Tätä yritettiin itsepintaisesti, vaikka asia oli jo varausvahvistuksessa selkeästi ja oikein ilmaistu. Ei ole asiakkaan asia tapella hotellin kanssa, vaan tiettyjen perusasioiden tulisi olla hotellille selviä.
Stayed 7 nights in Apr 2018
Response from aria on 18 Apr 2018
Good afternoon Isabella, thank you for your review. Sorry for the problem, it was a misunderstanding aobut the commission from hotels.com When we check we gave you the exact price and everything is ok.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Skuffet,bildene lyver.
Beliggenheten på soverom var et innglasset rom i opphldsrommet.Annonsert som mulig for 4 personer.Vi ønsket å re opp sovesofa i stuen. For dette måtte vi betale 250 kroner.
Stayed 9 nights in Sep 2017

2/10 Terrible

Cynthia, Gatineau

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
7 nuits au Santa Clara - Voyage de Noce
Belle piscine mais fermé puisque ça coutait trop cher avoir un surveillant. Pour 7 nuits au total : 2 rouleaux de papier de toilette, 2 serviettes de bain, un seul drap sur le lit. Nous avons dû débourser 6Euros pour louer 2 serviettes de plage. Très petit appartement, le lit inconfortable , l’AC était extrêmement poussiéreuse, il y avait ce qui semblait être de la moisissure au plafond, odeur dans le garde-robe. L’appartement adjacent est abandonné. La porte patio était brisé alors c’était un refuge à pigeons avec une forte odeur. Plusieurs appartements en rénovation alors beaucoup de bruit. Bref mauvaise expérience - Endroit à éviter
Stayed 7 nights in Oct 2017