Trouxemil Holidays

I enjoyed my five day trip to Porto. The hotel was very convenient and walking distance to Chapel of Souls, local cafes, supermarkets, Bolhão Market and the metro stations. The staff were very friendly and the courtyard round the back is very lovely. The daily bottled water was a nice touch.

The hotel was clean and located in good area. However it seemed that the staff would turn off the AC from the control panel in the lobby. I went downstairs multiple times a day to complain the room was too hot. Not once did they offer to change rooms and just made excuses it takes time for AC to turn on. It was uncomfortable sleeps making the trip not as enjoyable as it should have been. I understand they want to save money however guests are paying for an enjoyabke stay and should be able to control the temperatures in their room at their choosing.

From the moment we arrived, we felt like valued guests. The staff took time to answer all our questions, explain the history of the property, and help with any thing we might have needed help with. This place is luxurious! From the marble shower, dreamy comfy beds, and spiralling staircases, we felt so spoiled. The daily breakfast was incredible, featuring local jams, breads, and chef's creations, and a wonderful way to start our day.

Loved this hotel! The rooms are incredibly quiet. Even with a large crowd of people outside on the street watching the FIFA game, our room was still very quiet. Beds were comfortable. We also loved the circus themed room.