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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Dreams Tulum Resort & Spa - All Inclusive

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Aerial view
Down duvets, in-room safe, individually decorated
9 restaurants, breakfast, lunch, dinner served; French cuisine
Outdoor wedding area

Overview of Dreams Tulum Resort & Spa - All Inclusive

Reviews
7.4

Good

Popular amenities

  • Spa
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
The price is €394
Price available on 9/5/2024

Check out the area

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Popular LocationRendezvous Bar6 min walk
  • Popular LocationWorld Cafe7 min walk
  • Popular LocationCoco Cafe8 min walk
  • Popular LocationTulum National Park2 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 181 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Junior Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Down duvets, in-room safe, individually decorated

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Double

Down duvets, in-room safe, individually decorated

Deluxe Room Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Junior Suite Garden View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Down duvets, in-room safe, individually decorated

Deluxe Room King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Junior Suite Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Down duvets, in-room safe, individually decorated

Deluxe Ocean View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Homneymoon Suite Ocean Front King

Preferred Club Homneymoon Suite Ocean Front King

Preferred Club Homneymoon Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View (Deluxe)

Down duvets, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Garden View Double

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View King

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room of the House Offer

Down duvets, in-room safe, individually decorated

Room of the House Offer

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Tulum

Located in Tulum, Dreams Tulum Resort & Spa - All Inclusive is next to a golf course and on a private beach. LabnaHa Ecopark Adventures and Temple of Doom are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum National Park and Gran Cenote. Travelling with kids? Don't miss Xel-Há Park.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 2 min drive
  • Cenote Manatí - 4 min drive
  • Xel-Há Park - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 11 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • Zona Arqueológica de Tulum - 11 min drive
  • Templo Dios del Viento - 10 min drive
  • Mulut Jach Ki - 6 min drive
  • Starbucks - 6 min drive
  • Don Cafeto - 9 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Luxury all-inclusive hotel near Tulum National Park
Located close to LabnaHa Ecopark Adventures, Dreams Tulum Resort & Spa - All Inclusive provides 18 holes of golf, an attached winery and a nightclub. This hotel is a great place to bask in the sun with a private beach, free beach cabanas and beach massages. Treat yourself to a facial, a hot stone massage or aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants, which feature French cuisine and more. Enjoy the health club, as well as activities, such as scuba diving, beach yoga and volleyball. Free in-room WiFi is available to all guests, along with a swim-up bar and a poolside bar.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • An outdoor tennis court, babysitting (surcharge) and tour/ticket information
  • ATM/banking services, free newspapers and concierge services
  • Guest reviews speak well of the helpful staff
Room features
All 432 individually furnished rooms feature comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, LED light bulbs and coffee/tea makers

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Stereo
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (5,460 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking space
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Tulum Resort Spa Optional All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Hotel
Dreams Tulum Resort & Spa - All Inclusive Tulum

Frequently asked questions

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on 9 May 2024 start from €394.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Tulum Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Tulum Resort & Spa - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Dreams Tulum Resort & Spa - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Dreams Tulum Resort & Spa - All Inclusive?

Checkout is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at Dreams Tulum Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include yoga classes.

Where is Dreams Tulum Resort & Spa - All Inclusive located?

Located in Tulum, this beachfront hotel is next to a golf course and within 3 mi (5 km) of Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 mi (10 km).

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 117 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 2 nights in Apr 2024

10/10 Excellent

Madison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing at Dreams. We had the swim up room and it was excellent, with very attentive and kind staff. The resort itself is beautiful!
Stayed 5 nights in Apr 2024

8/10 Good

Ingrid

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
Excellent hygiene, very clean, and staff are very friendly .
Stayed 5 nights in Mar 2024

10/10 Excellent

Diana Elizabeth, Ronkonkoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Tulum was amazing. We were treated like VIP with a separate check-in process that was quick and convenient and a welcome package (bottle, dessert and fresh fruits). The hotel has everything you need inside and it’s beautiful and well kept. The beach was okay as it wasn’t as clean but everything was perfect.
Stayed 8 nights in Mar 2024

10/10 Excellent

Winter Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and resort was amazing. Everyone was so kind and helpful, food was good, and it was just beautiful. Thank you!
Stayed 4 nights in Mar 2024

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit to Tulum was for the purpose of attending a wedding of some friends at the Resort. Among the positive points are the welcome when you arrive at the hotel, everything is very organized. They welcome you with a glass of Champagne and staff to guide you about the hotel. The hotel is very large but there is sufficient signage to reach the dining areas during the day and the specialty restaurants. The hotel has fantastic activities every day. It has 2 pools and beach access but the inconvenience is that if you don't get up early, you won't find anywhere to sit either at the pool or the beach. There are 2 open bars almost all day near the pools. The cleanliness and maintenance of the areas are very good. Negatives: When you arrive at the hotel, besides offering you champagne, someone quickly approaches you to offer you discounts in exchange for a 90-minute hotel tour and you have to waste time listening to them to tell them you don't want it. The discounts are useless because the prices of the services are so exorbitantly high that going to the Spa can cost you $600.00 and the discount is $150.00, just to give an example. The drinks at the bars are terrible, we ordered piña coladas and mojitos, and we couldn't drink them, they are watery and poorly prepared. We opted to order beer and whiskey on the rocks, as we were playing it safe. The food in the places where you could have breakfast and lunch during the day left much to be desired, although there was a lot of variety.
Stayed 3 nights in Mar 2024

6/10 Okay

Octavia M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Attended this property for a friend's wedding. Beach Buttle: Gentlemen by the name of Salvador was a phenomenal attendant in the beach area! He made the beach experience fun! Conditions of the rooms were deplorable. 1st room, strong unbearable smell of sewage, bathroom shower door missing, room filty, entrance door did not close properly. The swim out pool was not clean when we arrived. 2nd room, filty: bed linen not clean, vomit on the glass of the bathroom enclosure and overall room conditions poor: room needed to be dust, swept and mopped. 1 light out in the bathroom. 2 housekeepers and a maintenance worker came to correct the condtions of the room and they did. Afterwards, we were assigned a housekeeper by the name of Silvio, she was great! She attended to all of our cleaning needs. She ensured the room was cleaned daily with fresh linens and towels. The food and drinks around the resort were subpar. The Coco Cafe area near the check in desk had better tasting pastry/food then the restaurants. Staff was courteous and friendly.
Stayed 5 nights in Mar 2024

2/10 Terrible

Derrick

Stayed 4 nights in Mar 2024

10/10 Excellent

Karla Ivette Contreras

Travelled with partner
Liked: Cleanliness, amenities
Everyone there was helpful, professional and knowledgeable.
Stayed 4 nights in Mar 2024