Balaclava Hotel Guide - Turtle Bay hotels in Balaclava, Mauritius.

"The hotel was good and had great amenities, especially good wateraports.However I would class it as a 4 star rather than a 5 star. The check in was poor. Having travelled 13 hours and through the night, I did not expect there to be be a delay in checking in....surely they could have found another room rather than keep us waiting.The room cleaning was inconsistent sometimes good, sometimes not so good. The gym was basic but the equipment was new. The gym bin was not emptied and the water dispensers were not filled up on a regular basis. "

"Outstanding breakfast and dinner. "

"Great "

"The villa, pool and pool area were just as described and very clean with air conditioning in all the bedrooms (a must in summer temperatures!). The villa was very comfortable and well equipped with everything we needed for an extended stay. In terms of location, the area is generally quite peaceful although there is not much by way of restaurants/bars in the immediate area so transport is a necessity if you want to eat out. That said, we decided not to hire a car and instead used a local taxi driver who was very reasonable and extremely reliable for trips to shops and sightseeing.A small negative for us was that we found the mattresses on the beds to be rather hard and uncomfortable. While we appreciate mattress preferences vary, there was only a very thin mattress protector under the bottom sheet so the owners might want to think about investing in some decent mattress toppers to give guests a better nights sleep.Mary, the housekeeper, was great, she was very responsive and quickly dealt with any issues as they arose. Over the one month period, the villa, gardens and pool were cleaned and maintained regularly. This villa is not ‘in the thick of things’ but we found it perfect for a relaxing break in the sun."

"Hotel was good and staff excellent. I tried to cancel day 6 of our stay, I gave them 5 days notice that my flight was for Jan. 25th. there accounting office would not refund day 6. I will not stay or or encourage anyone else to stay there because of there attitude. It may cost them more in lost sales than the 1 night not refunded. "

"Clean room Good staffs "

"Beautiful beach and location. Staff were excellent . Shout out to Gini on front desk and David one of the restaurant managers who went out of their way to help me. Also thanks to duty manager who met me on my check out to see how my stay had been. This hotel has everyone at an affordable price "

"The rooms are nice and spacious. The landscaping and beach access are great. Good spa area and wellness spaces. However overall the shared spaces such as pools and restaurants are tired and in need of an upgrade. The staff were nice but there seemed to be a lot of miscommunication between staff members and service could be slow. Food and cocktails were average."

"Great location, great breakfast and great smiling and helpful staff! "