Twin Lakes Hotel Guide - Hotels with Pool in Twin Lakes, Santa Cruz

"Shower and bathroom was a little aged but other than that, everything was great. Would be a great improvement if floors were hardwood with replaceable area rugs. Carpet never feels clean in any hotel. "

"It was a beautiful resort but they were not properly staffed. Our room was clean, but found utensils (used) on the floor on the side of the bed. Gross. We went to the restaurant for breakfast, with a reservation, and it was an almost three hour ordeal due to the lack of staff. The reason I still give a 4 out of 5 was because it was a beautiful resort, very centrally located, and three specific staff members went above and beyond. The biggest thank you to Jacob, Jackson, and Nicolas. These three are the primary reason I would come back! Well done on the amazing hires. "

"It was awesome! Stayed there to play golf in Monterey!"

"Walls are thin - can hear the guests next door blowing their nose, coughing, flushing the toilet, etc. Said they would waive parking if we signed up for a Marriott account, which we did, and then they charged our card anyway. Still trying to get a refund on it. "

"Staff here is very welcoming and rooms are clean and comfortable."

" Very spacious clean room. We enjoyed our stay."

"Check-in there was a kiosk with someone to check in with on a screen even though there was a receptionist inside the office. Entering the room the air felt musty and humid in the room. It needed to be aired out after it got cleaned. There was no welcome instructions on pool hours, wether we needed a key or not for the pool. No WIFI information. First time there was no welcoming letter with guides. The beds were nicely made. There was 1 towel for a room of 4 people. My husband had to go ask for towels at the kiosk instead of the person at the front desk. The bedside table was dirty, it still had a ring from a cup on it. There was an opened soap bar sitting in the shower soap holder. I actually went out and purchased cleaning supplies to clean the shower floor. After a shower, we had to ask for a large amount of towels due to how bad the water went out of the shower and into the rest of the bathroom. The pool and hot tub. It wasn't the cleanest, you can tell the wall tiles need a scrubbing. It was relaxing for about 10 minutes until families started to come in and the children were getting in the hot tub. Unapologetically, accidentally stepping on our feet, hitting our knees. Max people in the hot tub according to rules was 8. There was way more than that after 10 minutes, no longer relaxing. We left the pool area. Towel service staff was kind. Will never stay at this hotel again. Male guest in the morning was extremely loud sounded as if he was in our room. "

"The hot tub was amazing in the room. Everything was very well cleaned, and the staff were sweet. Food was great! "