Hallo Eric,vielen Dank, dass Sie unser Gast waren und dass Sie uns hier bewerten.Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben und wir hoffen, wir dürfen Sie bald erneut bei uns begrüßen.Herzliche Grüße

Dear Marco,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards

Hallo Clevon,vielen Dank für Ihr tolles Feedback. Ihre Bewertung ist ein sehr schönes Kompliment für unser Haus und das gesamte Team! Wir freuen uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben. Kommen Sie uns bald wieder besuchen.Herzliche Grüße

Dear Ross, thank you for taking the time to write a review. We are very sorry that we could not meet your expectations this time and apologize for the internet outage for a short period of time. Since we also did not have any information at first what led to the outage, we could not provide any information in this regard. As we have learned, the problem was directly with the provider and thus outside our responsibility. We very much regret the outage, but the provider was able to quickly fix the problem and thus eliminate all restrictions.We hope that you still had a great time and that we may welcome you again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Daniel, We appreciate your great review very much and thank you for being our guest.It would be great to welcome you back again on your next visit to Ulm and we wish you all the best until then.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Yvonne, We appreciate your great review very much and thank you for being our guest.It would be a pleasure to welcome you back again in the near future and until then we wish you all the best.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Lawrence, We appreciate your 10 point rating very much and thank you for choosing our hotel for your trip to Ulm.It would be a pleasure to welcome you back again in the near future and wish you all the best until then.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Yuval, We appreciate your 10 point rating very much and thank you for being our guest.We are looking forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Hallo Sebastian, wir wissen Ihre 10-Punkte-Bewertung sehr zu schätzen und freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat.Besuchen Sie uns doch bald wieder, wir freuen uns auf Sie!Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Cassio, Thank you very much for your great review of our hotel and our service. We appreciate your comment very much and are happy that we were able to assist you in all matters.We are looking forward to welcome you back again and wish you all the best.Merry Christmas and a Happy New Year!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Ian, Thanks a lot for your 10 point rating on Hotels.com. We appreciate it very much and are more than happy to see how much you enjoyed your stay with us.We are looking forward to welcome you back again in the future and wish you all the best until then.Kindest regards - Melanie Brandenburger / Cluster Guest Relation Manager

Dear Scot, Thank you for being our guest and your great review. Even if our location was not visually convincing, we are pleased that you were particularly satisfied with our service and the hotel itself. See you soon and best regards from Ulm - Melanie Brandenburger / Cluster Guest Relation Manager

Liebe Karin, herzlichen Dank für Ihren Aufenthalt & das positive Feedback. Wir hoffen, Sie bald wieder in Ulm begrüßen zu dürfen. Liebe Grüße und alles Gute. Jennifer Mersch – Front Office Manager

Dear Matthew, thank you very much for your visit and your estimations about it. We are pleased to read that you were satisfied with our hotel performances and we hope we can welcome you soon again. Best regards - Jennifer Mersch | Ass. Front Office Manager

Dear Julie, thank you for your valued feedback. We apologize for the inconvenience. We have already shared your comment with our F&B Manager and our maintenace manager for improvements. We hope to welcome you soon again. Kind regards – Jennifer Mersch | Ass. Front Office Manager

Lieber Aleksandar, herzlichen Dank für Ihren Besuch und Ihre Einschätzungen darüber. Gern lesen wir, dass Sie mit unserem Gesamtpaket zufrieden waren und wir hoffen, Sie bald einmal wieder bei uns begrüßen zu dürfen. Herzliche Grüße

Dear nbclt, thank you very much for being our guests and for taking the time for a feedback. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear Ofer, thank you very much for your visit and your estimations about it. We are pleased to read that you felt comfortable during your stay and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear John, thank you very much for your visit and your estimations about it. We are pleased to read that you were satisfied with our inhouse performance and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear David, thank you very much for your visit and your estimations about it. Gladly we read that you were satisfied with our interior and the team performance. We regret your impression about the room size. Maybe we can suggest you for a hopefully future stay our larger room categories? We would look forward to welcome you again. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you very much for being our guest and for taking the time for a feedback. We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you for your visit and your estimations about it. We appreciate your valuations about our facilities. Even more we regret your impression about our location and the fee for our secure and comfortable garage. Maybe we are still able to welcome you again in the future? We are looking forward to it. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you for your visit and your estimations about it. We regret that you felt the third bed was not comfortable and that your personal impression was that you missed some highlights. Maybe we are still able to welcome you again in the future? We are looking forward to it. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you for your visit and your feedback here for us. Gladly we see your valuations and regret that your did hear a conversation from the neighbor room. Are we able to welcome you still again in the future? We are looking forward to it. Best regards - Ulrike Bödcher/ Reputation Manager

Dear Peter, thank you for your visit and your feedback here for us. We are pleased to read your positive valuations and regret nevertheless that you felt our mattresses are not comfortable. It is indeed not easy to fulfill all different preferences from all guests in the issue. Thank you for your understanding. Are we still able to welcome you again in the future? We are looking forward to it. Best regards - Ulrike Bödcher/ Reputation Manager

Dear Lan, thank you for being our guest and for taking the time for a feedback. We appreciate your positive valuations about our facilities and the team performance and we hope you visit us soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you for your visit and your estimations about it. We are pleased to read that you were satisfied with our in house performances and we hope we can welcome you, despite your impression about the location, again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear anonymous guest, thank you very much for your visit and your estimations about it. We appreciate your feedback to our facilities and location and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear Yi Shan, thank you very much for your visit and your feedback here for us. We are pleased to read that you were satisfied with our service and our facilities and we hope we can welcome you soon again in the future. Best regards - Ulrike Bödcher/ Reputation Manager

Dear David, Thank you for your valued feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We have gladly accepted your suggestions for improvement and will discuss these with our hotel manager. Otherwise, we are pleased that you were very satisfied and we hope to see you back soon in Ulm. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you for staying with us and your feedback. We are pleased that you were satisfied with your stay and you felt comfortable. It would be a pleasure to welcome you back and we wish you all the best until then. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Justin, Thank you for your fantastic feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. We are more than happy to read, that we could add a bit to make your Ulm stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it! We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels and wish you all the best. We are looking forward to welcome you back and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you for your compliment to our team and your stay with us. We are very pleased that you felt comfortable and you enjoyed our very good location near the city center. We are looking forward to welcome you back and wish you all the best. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear ian, We were very pleased to welcome you as our guest and are happy that you felt comfortable. Your suggestion for improvement in the restaurant area, we have taken very seriously and sensitized our team once again, so every guest gets a very good and attentive service. Thank you for bringing this to our attention. We are looking forward to welcome you back in our Leonardo Royal Hotel Ulm and we wish you all the best until then. Best regards - Melanie Brandenburger / Guest Relation Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely - Melanie Brandenburger / Guest Relation Manager