Upper Brailes Holidays

The hotel is in a prime location, easily accessible by bus and train. Staff was friendly and the rooms were good - the floor carpets looked a little old and had some stains on it but overall a decent place to stay for the price.

The staff were so helpful and friendly. The bed was comfortable bathroom was clean.

The breakfasts were excellent. The family room in the basement (room 30) was very noisy starting at 6:30 am each day. All we could hear were suitcases being rolled across the tile floors over our head. I mentioned this to the counter staff and all they said was sorry! We have stayed here twice before in the family room basement suites and they were very quiet. Stay away from this room at all costs.

Great central location right next to tube station and across from Hyde Park. Also next to great shopping options on Oxford Street. Very clean bedroom with good amenities and layout. Staff were friendly and efficient. Air conditioning was a godsend during heatwave (34 degrees outside!). The executive lounge was very useful for snacks and drinks in the late afternoon when we were resting in the hotel and before heading out for the evening. Good selection of food and drinks at the lounge, including bubbly and wines.

The front desk staff are very nice. The room was very clean, the bed very comfortable, water and snacks are provided. The elevator was not working on the day we arrived so we had to climb two floors up to our room and my husband is 91 so it wasn't easy. The rooms are very very small and we were upgraded to a deluxe. There is no hair conditioner or body lotion provided. There was no iron or ironing board and had to wait 2 hours and ask twice for one to use. I think 4 star is pushing it, expect more like a 3 star stay. The area is very popular, very close to China town but the whole area looks a little run down in the mornings when it's quiet.