Upwood Holidays

Staff excellent 5*, but property is not a 4* hotel in my experience, Rooms are tired and in need of refurbishment/decorating e.g. paint missing from walls, bathroom sealant peeling and green/black in areas, window frame rusting/mouldy on inside, tv’s worked intermittently, ac fan speed could not be turned down as engineer advised broken, so “choose off or full fan speed” was the response, which wasn’t great. Breakfast is okay but lacking veggie hot options, fruit choice is limited. Having a kitchen area was helpful.

It was great, the staff was very friendly

Wonderfully welcoming front of house who arranged our 3 night stay on the spot as we weren’t happy with a different hotel we had booked nearby. Excellent value for money, brilliant location within 2 minutes walk of Piccadilly Tube station and their complimentary croissants, muffins, bottles of water, tea and coffee machine in Reception were welcome additions to our stay. We would definitely recommend this boutique hotel and look forward to staying there again!

Perfect location, staff was great, and room was small but super nice. Loved it, and would go back for short stays

Standard hostel: foam mattress, a cage so I can lock my belongings away and not much space to move. I was attended to quickly though and staff seemed helpful. There were lots of signs up about a mouse sighting in the hostel! There were not enough bathrooms, there were only two on our floor and both contained the toilet, sink and shower. So the floor was very wet and people had to wait to use it in the morning.