Utica Hotels

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"Clean and comfortable room, friendly Staff"

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"Apartment was clean and felt like home. Thanks for the hospitality. "

"Didn’t use."

"Terrible time with dirty rooms. Terrible breakfast and internet going down every couple of min. It took me ages to finish my work. Will not stay again. "

"Gracious welcome, room was clean, easy parking, bar attendant very friendly, pool area nice and clean, all equipment in fitness center working. Over-all, a great experience!!! Thank you!"

"Always love staying at the Townsend hotel ! Excellent staff and superb rooms "

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "