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"Friendly staff "

"Great service and attention to details. Already booked for another work trip!"

"Great staff and facilities."

"We had such a wonderful stay at the Pan Pacific! 5 stars! We were given such a wonderful surprise by getting upgraded to a harbour view room - fell asleep looking at the sails and lights on the water. One of the best views in vancouver! The room was clean, comfortable, and well-appointed. The details and lay-out are well thought out. Beds are so comfortable and TV was easy to use. The housekeepers do a wonderful job! There are some signs of aging but it truly does not feel dingy or dirty but rather just some character. A real, quality hotel! We loved that our room had small windows that open - it appears not all rooms do, so inquire when booking. It is a great location and really a beautiful landmark. Because it is such a popular and large hotel, check in/out had a line each time we went to the front desk and there were two occasions when our keys didn’t work. However there was always someone on the flood that was able to let us in to our room and then we got our keys sorted the next time we went out. We ordered room service once and it was so beautifully plated and presented. Such a treat! There was some inaccuracies on both the printed menus about what was included - said ‘and’ not ‘or’ but apparently they had changed it. They were apologetic and said ‘easy to misunderstand’ but it wasn’t that, it was a printed mistake. A minor thing, but can be disappointing when it’s not dealt with. Would absolutely stay again, highly recommend! A memorable stay! "

"So accessible to skytrain, Canada Line stations to get you in Vancouver city center, Richmond, anywhere and everywhere pretty much! :) The River Rock Casino resort hotel has restaurants that are pretty affordable and therefore very convenient. I used 2 of it for dinner without having to go out. I only stayed 2 nights I was not able to try its spa services and other amenities. I would go back to this hotel whenever my travel brings me to Vancouver/Richmond BC :) "

"Friendly staff, offered upgrade at no cost, walking distance to a variety of eating outlets. No negative comments. "

"Excellant custumer service, staff went out of their way to make us feel welcome"

"Thank you"

"We were arriving for a concert. Staff were available right away ti tell us where to park. Thus helped us a lot. Friendly front staff as well "