Venecia Hotels

"The room we paid for was not the room we received. When I questioned this with the staff, they said there is nothing they can about it and said all the other rooms were booked. The room I paid was supposed to have a King size bed, fridge, and fan. The one I received had a double bed and no fan or fridge. The pool was not in service and it was empty. Parking was very stressful as there is a steep slope and minimal space to maneuver. The only good thing about the stay was the view and breakfast was delicious. This still doesn't make up for us being given the wrong room."

"Breakfast was included which we did not expect - thank you for everything!"

"Hermoso lugar"

"Staff at the desk were super friendly and helpful."

"Everything was wonderful. Our only suggestion is to replace some of the oldest towels that are shredding."

"all good n nice"

"cute, breakfast is good"

"Our first night was ok. The AC unit didn't work very well but it stayed cool enough to sleep. The 2nd night however was not good. The AC unit stopped working all together. Went down to reception and they brought up a small air cooler but it wasn't working either and the maintenance guy said he was going to tell his boss what was going on and would be back. After 30 min he never returned. I went down and talked to security and the security guy told me that the maintenance guy had told him if I come looking for him to let him know that he had done all he could that we just needed to report it in the morning. That didn't help that night when the room was. 86°. Fahrenheit and no AC. What really set me off was the guy saying he was going to talk to his boss and would be back and then just leaving because it was time for him to leave and not even bothering to come back to tell us anything just left us sitting there. That's unacceptable."

"Very nice high end stay. The property has a lot to offer and the rooms and their views are beautiful. Staff was very helpful, as you’d expect. Great time. "