Apartment, 2 Bedrooms, Terrace (Check-in online) | Terrace/patio
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Reviews of San Marco Prestige with terrace

San Marco Prestige with terrace
San Marco 5204, Venice, Venice

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 3 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
Best place to stay in Venice!
The apartment was perfect for our trip. It was a few floors up which made for a great view out the balcony windows of the bustling people and lights below. Right in the middle of everything - great restaurants, Rialto Bridge, and all the places you want to go. It was a bit difficult to find as it was down a narrow dark walkway, but follow the gps and you’ll be fine. I highly recommend!
Stayed 2 nights in Nov 2023

8/10 Good

Isabelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was spacious, clean and in a great location. You have to go up 3 flights of stairs to apartment and the beds are on the form side for side sleepers. Apartment was on the warm side as the air conditioning will not allow you to turn it up however I believe this is not uncommon for most of Europe.
Stayed 3 nights in May 2023
Response from reservation on 5 Jun 2023
Dear guest thank you for staying with us

10/10 Excellent

Stacy Rae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very clean, spacious apartment. I would stay again.
Stayed 8 nights in Apr 2023
Response from reservation office on 18 Apr 2023
Dear guest thank you for staying with us

4/10 Poor

Gary

Travelled with family
Disliked: Amenities, property conditions & facilities
Front desk lady was very unfriendly and not helpful. She claimed we had 2 bookings. Told her we booked only one room, but we received an error after the first booking, so we made another booking for a similar place. Did not realize it was at the same place. Told her we need only one room and she can cancel the second booking. No, she made us making phone calls to Expedia. Only took us 2 hours to get through... You don't get the exact address in advance to plan your arrival, but only upon arrival. That means as a foreigner I have to buy extra data in Italy to get the exact address. Then the map is not readable and the place is hard to find in the small alleys. When we finally ask in a bar, they knew immediately that we were looking for 'San Marco'. So we are not the only tourists wandering helplessly.... The apartment is large, but the equipment leaves much to be desired. The kitchen table is self-built, wobbely and can not be used to prepare some food ... Bed ends are completely scuffed.... TV in the bedroom does not work... Wifi also not...Water pressure in shower really low.. only plus point: the location is great and everything is within walking distance...
Response from reservation office on 13 Apr 2023
Dear guest we do not understand what you are talking about since we send all informazion , map and address 20 days before check in thank you

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lovely apartment in a great location! Very spacious and comfortable.
Stayed 2 nights in Mar 2023
Response from reservation office on 6 Apr 2023
Thank you for the review

6/10 Okay

Luciano, MADRID

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Máster room shower, stove top, tv, doesn’t works and the sofa bed super duty . At the time of the check in was a nightmare to find the place
Stayed 2 nights in Sep 2019
Response from myovatta on 26 Sept 2019
I am sorry for your review, the apartment's amenities work fine

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the check-in office is a little difficult if you're lugging bags with you, but once there it was easy and efficient. We stayed in Apt 2. Loved the space and especially the balcony for enjoying dining and views, but be prepared there are 70 steps up to the door. With luggage it is pretty challenging (but worth it if you can do it)
Stayed 3 nights in Sep 2019
Response from myovatta on 26 Sept 2019
thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This apartment was large, spacious and clean. The check in process was easy as the office is near the train station. It could have more kitchen amenities supplied - there were no glasses for drinks or wine, limited dishware and silverware, no coffee and tea. There was alot of walking around noise coming from upstairs until 1am and starting early in the morning. I would stay again though as the location and space was great!
Stayed 1 night in Jul 2019
Response from chicca on 1 Aug 2019
thank you for your review

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from chicca on 24 Jul 2019
thank you for your review!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from chicca on 24 Jul 2019
thank you for your review!

6/10 Okay

Elena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception problem
The reception office is really far away from the apartment. When we arrived we were waiting for 35 minutes. They were so slow. And there were 2 of them. We asked the reception office to check other dates to prolong our stay, they didn’t help. We asked to send sms with the code as in Venice the Internet is the problem, we even checked if sms is ok or not at the reception, they sent us via whats app and we were with the infant!!!! It took us so much time to wait for the sms!!! Check in is at 3 pm that is very late. But the apartment is amazing.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from chicca on 7 Feb 2019
thank you for your review!

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from chicca on 7 Feb 2019
thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay
The location is great and central to everything you need with shops and restaurants within easy reach. The waterbus is also a few minutes walk from the apartment so you can travel all over Venice easily. The only thing we had an issue with was the condition of the kitchen as nothing worked and lacked basic necessities like paper towel, napkins, dishsoap, with no microwave. Also when we got to the apartment the dishwasher was leaking small amounts of water which turned out to be much more when we returned back to the apartment after roaming Venice all day and had to call reception to come and fix. If it was leaking, they should have given us another room. There are about 4 flight of stairs to reach the apartment which was really tiring after a long day of touring. But aside from that beds were comfortable and living room decoration was clean and nice.
Stayed 3 nights in Dec 2018
Response from chicca on 7 Feb 2019
thank you for your review!

4/10 Poor

Gen, Melbourne, Australia

Disliked: Staff & service, property conditions & facilities
Very poor
There were many reasons why this apartment was below standard. It started with the checkin point being a long way away from the apartment itself. There was a long wait at the checkin point as only one lady was operating it and answering phones and letting other people inside the building. All the people arriving were tired from their travel, then they had to experience a long wait, and then work out how they would get to their allotted apartment. This is simply not good enough and no care was shown or given to anyone. The apartment itself was disappointing right from the front entrance - the front entrance was dirty and the steps leading up to the apartment were also very unclean and dated and clearly needing painting. Many things were broken inside the apartment - the shower head mount was broken; the bathroom sink plug was jammed; the scissors were broken & unusable; light switches buzzed when you turned them on; there was no dish cloth to clean the dishes with; there was no chopping board and the kitchen was poorly stocked with utensils. The experience communicated an enormous lack of respect for the holidaying occupants. This was further demonstrated by there being no area available to store luggage after a strict 10am checkout (when indeed there is ample room inside the stairwell to the apartment). I would never stay here again and will never recommend this apartment to anyone. Every aspect from checkin to checkout demonstrated a complete lack of care & respect.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the 2 bed 2 bath w/balcony - which is 3 flights of stairs upwards. We didn't mind the stairs - good exercise! Water pressure was very strong, although the shower nozzle was rather flimsy and did not stay on the holder. There is a washing machine for clothes but we didn't use it - good to know though. If staying more than a few days, buy toilet paper/dish soap/paper towels as it is not provided. Apt was large and comfortable + balcony which looks down to shoppes below and a church across the way. Went in July/Aug so the climate is very hot during this time, however, the apt has air conditioning which is quite nice. Location is excellent! walking distance to all sites, shoppes, pharmacie, markets but very quiet to relax from the hustle and bustle. Checkin was easy - we got driven to the reception from the aeroport and took a water bus to the apt, cost 7.5 euros pp (which is located directly below the office) took approx 20 mins, and 5 min walk to our place. The entrance to the apt is in an obscure alleyway so it can be easy to miss. Reception arranges aeroport pickup/dropoff, and they are very responsive and friendly. Excellent choice for all ages, except those who are not able to manage stairs. It is centrally located but feels a world away once inside - clean and charming apt. We would definitely stay here again next time in Venezia:).
Stayed 6 nights in Jul 2018

8/10 Good

stephen, ontario, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice apartment
Plenty of room for a family of 5 we fit with the sofa bed a bit of a walk to the top floor but nice and close for getting around. Small issue with getting the AC going in the beginning but that was resolved very quickly and easily with the flick of a switch. Great communication from the office.Enjoyed our stay, would definitely book again in the future.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Apartment location excellent. Living space good but bedrooms small. Shower clip broken in one bathroom which meant the shower head had to be held whilst showering. Water pressure was horrendous. Apartment would benefit from upgrading. Patio area great. Lots of stairs to climb to get to the apartment. Check in takes place at a separate building which is a hassle.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated for site seeing
Excellent apartment, right near many tourists sites. Would have appreciated more help in finding the apartment, in the dark. Lovely stay.
Stayed 3 nights in Mar 2018

8/10 Good

Andrea, Houston, TC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great location
Great place and great location. I would have given it 5 stars but there is no elevator so it was hard to carry up our heavy luggage. Next time I would stay here but pack less!
Stayed 2 nights in Sep 2017
Response from chicca on 6 Oct 2017
Thank you! Yes in fact th eelevetor is not listed in the ameneties of the apartment!

10/10 Excellent

Nina

Liked: Cleanliness, amenities, property conditions & facilities
Super schön und zentrale Lage!
Stayed 6 nights in Mar 2024
Response from Wonderful Italy Team on 3 Apr 2024
Thank you for your feedback, Nina! We are really happy that you enjoyed your stay.We hope to host you again in our beautiful apartments.See you soon, Wonderful Italy Team

10/10 Excellent

Eivind

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from reservation office on 10 May 2022
Gentile ospite grazie per la sua recensione

10/10 Excellent

Borko

Travelled with family
Liked: Cleanliness, room comfort
Schönes Appartement in top Lage
Eine super Unterkunft, auch noch recht ruhig und absolut zentral gelegen. Einziges Manko - .es war zu kalt und die Heizung würde laut "Rezeption" automatisch anspringen, das tat sie aber nicht. Leider haben die beiden doppelbetten auch nur je eine Bettdecke, mag nicht jede(r).
Stayed 2 nights in Oct 2020
Response from reservation office on 21 Oct 2020
Dear guest, thank you for your review, we hope to host you again next time!

10/10 Excellent

Nathalie

Liked: Cleanliness, room comfort
appartement tout près de tout
L appartement est très bien situé entre pont Rialto et place saint Marc. Je vous recommande.
Stayed 3 nights in Jul 2020
Response from reservation office on 21 Jul 2020
thank you very much for your review

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reception comoda da raggiungere dalla stazione santa lucia, personale professionale, appartamento molto confortevole a 3 minuti dal ponte di rialto e dalla fermata del traghetto consigliatissimo
Stayed 2 nights in Feb 2020
Response from Bestvenice on 13 Feb 2020
Gentile Barbara, grazie per la recensione, siamo lieti vi siate trovati bene!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very nice, however the water was brown Colored for the first 30 minutes, one of the showers did not work...the heating was not turned on and we wore coats the whole time.. no extra blankets. Internet signal intermittent..
Stayed 2 nights in Nov 2019
Response from bestvenicepartments on 15 Nov 2019
dear guest we haven't found any of this kind of problem thankyou

8/10 Good

Rossella

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Appartamento molto bello e ampio. Letti comodi. Peccato non trovare nemmeno la carta igenica per il prezzo. In generale siamo stati bene, abbiamo soggiornato 4 notti, ottima la posizione. Abbiamo pagato per dei servizi che non hanno funzionato. 1 doccia non funzionante, per fortuna c’era un altro bagno Tv non funzionava Bidet in un bagno non usciva l’acqua. In generale siamo stati bene.
Stayed 4 nights in Oct 2019
Response from myovatta on 26 Oct 2019
Grazie per la sua recensione!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia perfecta
Todo muy bien
Stayed 2 nights in Mar 2019

8/10 Good

Deborah

Disliked: Cleanliness, property conditions & facilities
Ottima posizione, bagni da ristrutturare
Posizione molto comoda, vicino piazz San Marco e Rialto. Zona living molto accogliente. Bagni da ristrutturare. Water da sbiancare . In cucina mancano dei fondamentali visto Che non c’e un Microwave. Come un bollilatte per esempio o tazze più grandi. Nel Complesso discreo
Stayed 2 nights in Mar 2019