Ventanas Hotels

"Clean and spacious room with incredible volcano view. The breakfast restaurant is in a trail with amazing vibes. Staff are super nice and friendly"

"The staff was amazing and super helpful, and the property itself was beautiful. We loved it here and I highly recommend it to everyone!"

"I stayed here for three nights. The first two nights were great, and the staff was friendly and helpful. However, my last night raised serious safety concerns for my family. I had to wake up early the next morning for a six-hour drive to Manuel Antonio, but around 1:00 AM, the unit next to ours started playing extremely loud music. A visibly intoxicated couple was yelling and screaming with no regard for others. I attempted to call the front desk multiple times, but there was no answer. After about 30 minutes, I open the door and yelled out if they can turn it down.. Unfortunately, another 30 minutes passed with no change. I tried calling the front desk again, as well as the emergency line, which shockingly went straight to voicemail. Around 3:00 AM, I approached the unit again, and the situation escalated. The individual became aggressive and attempted to provoke a confrontation. This only made things worse, as the noise continued even louder afterward until 5A. At that point, I felt completely helpless not only unable to get any rest, but also genuinely concerned for the safety of my wife and children. While the property itself has potential, the lack of responsive staff and proper security during a situation like this is unacceptable. I would strongly recommend considering other resorts, especially if safety and support during emergencies are important to you."

"My wife and I recently stayed at Hotel Sanctuarium for 5 nights for her birthday and 5 stars doesn’t express how much we enjoyed staying here. Every staff member from the front desk to our personal concierge to the restaurant/bar staff was top notch. They greet you everytime you enter the property, they decorated our room for my wife’s birthday, they give you tours around the hotel, they notify you when a macau is in the trees, etc. they take care of all the little details that made an amazing experience. Genesis and the restaurant staff were so friendly and welcoming Everytime we stopped by for coffee and a delicious meal. She made us feel as if we were friends before our stay! Yeraldin, Kevin and all the staff were incredibly nice and made us feel so at home while staying with them. They answered any question we had, opened the door for us EVERY time, and brought the nighttime tea to our door every night we asked. One of a kind service and attention to detail. For a new hotel, they are as experienced an anyone out there! Highly recommend anyone to stay here and you won’t be disappointed. The property is gorgeous, not overly crowded, wildlife walking around constantly, and offer couple massages down by their private river oasis! Thank you everybody from Hotel Sanctuarium. Pura Vida! "

"Breakfast was great - lots of variety. Staff was friendly. The room was comfortable but the shower was a bit of a challenge. Scalding hot or too cool but a minor inconvenience. Close to town to enjoy a variety of restaurants and bars but far enough away for quiet evenings."

"The stay was a highlight of COSTA RICA travel. This property gives you a chance to enjoy the combination of a wonderful hotel stay (with breakfast included) and hot springs. Take time and enjoy hot springs in combination with cold water swimming pools. You can spend 2-3 hours in the evening, and same time in the morning just after your breakfast. "

"It’s a very 3 star hotel, American standard wise. Old furniture. Parking is an issue."

"The room was implacable and all staff have been extremely friendly, polite and very attentive. The food was varied and very nice every day. Good list of cocktails and the bar staff would also happily give you something that is not on the list or make all the twists you asked for, and they would remember you even though the resort was very busy. Didn’t use the parking so cannot comment on that. We had a perfect 8 night stay and would very happily return to the resort. "

"Nice and helpful staff. Good breakfast buffet options. Gorgeous views of the nature and the volcano. Only I wish the restaurant on site wasn’t so expensive…"